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The UPS Store #3715 in Durango offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Centennial Shopping Plaza.
Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting Melissa and Alexis for their exceptional service.
Amazon Returns
There were mixed reviews regarding Amazon returns, with some customers expressing frustration over policies and additional charges, while others reported quick and efficient service.
Store Management
Several reviews criticized the management for poor customer service and handling of complaints, with some customers feeling that the staff was rude or unhelpful.
Store Hours
Multiple customers noted discrepancies between the posted store hours and actual opening times, leading to frustration.
Pricing Issues
Customers expressed dissatisfaction with perceived high prices for packing supplies and services, feeling that the store was taking advantage of customers.
GS
Gary Storben
Jan 20, 2026
1.0
They’re scared of their phone.
JS
Jo Snell
Jan 16, 2026
4.0
Good customer service
JB
Jonathan Berman
Dec 15, 2025
5.0
Visiting Durango and had two Amazon returns. GPS sent me to another place (Mail Services including UPS) but they could not process Amazon code ao they sent me here. In and out in no time and only issue was my customer packed item had masking tape rather tgan clear tape. Melissa, the on the ball assistant manager, rectified (without even a charge for clear tape). I see others complain but definitely 5 star with great staff and consideration. Having visited UPS locales nationwide I know each is locally owned and I rely on them. This Durango operation is keeing their reputation high. Keep up the good work.
JW
Josh Webb
Dec 10, 2025
1.0
Want to charge $2 for a piece
Of tap.
MS
Megan Sander
Oct 12, 2025
5.0
Melissa is so very patient and went above and beyond her duty. She kindly let me sort through my qr codes and returns. I have had amazing experiences here returning items and shipping items. All of the employees I have dealt with at this location are polite, professional and patient.