The UPS Store

3.3
257 reviews
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Business Details

361 S Camino Del Rio, Durango, CO
81303, United States
(970) 385-9550
https://locations.theupsstore.com/co/durango/361-s-camino-del-rio
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3715 in Durango offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Centennial Shopping Plaza.

Details

  • DeliveryNot available
  • Curbside pickupNot available

Location

The UPS Store
361 S Camino Del Rio, Durango, CO
81303, United States

Hours

Reviews

3.3
257 reviews
5 stars
141
4 stars
6
3 stars
5
2 stars
8
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and patient, particularly highlighting employees like Melissa and Alexis.

Amazon Returns

There were mixed reviews regarding Amazon returns, with some customers expressing frustration over policies and additional costs, while others reported quick and efficient service.

Store Management

Several reviews criticized the management for poor customer service and handling of complaints, with some customers feeling dismissed or scolded.

Store Hours

Numerous customers noted discrepancies between the posted store hours and actual opening times, leading to frustration.

Overall Experience

While many customers had positive experiences, there were significant complaints about rudeness and inefficiency, suggesting inconsistency in service quality.
  • BK
    Baird Kleinsmith
    Oct 17, 2025
    5.0
    Always friendly!
  • MS
    Megan Sander
    Oct 12, 2025
    5.0
    Melissa is so very patient and went above and beyond her duty. She kindly let me sort through my qr codes and returns. I have had amazing experiences here returning items and shipping items. All of the employees I have dealt with at this location are polite, professional and patient.
  • KK
    KJ-47
    Oct 4, 2025
    5.0
    Always kind & patient. Melissa is always great to work with
  • AB
    Amanda Byers
    Sep 17, 2025
    1.0
    Trying to do Amazon returns where I Selected ups drop off, no box and no label required. This location stated their policy is that items need to be in a shipping box, although Amazon app said I did not. Staff was zero help. I would give zero stars if I could.
  • EE
    E
    Sep 11, 2025
    5.0
    I want to take a moment to express my gratitude to Melissa at this particular location for her exceptional service. She went above and beyond by carefully packaging my golf clubs during shipping. I utilized Ship Sticks; however, Jay personally boxed and packaged my golf clubs and demonstrated remarkable attention to detail in packaging. She even contacted me via phone once the package was securely prepared and confirmed its arrival at my residence in Boerne, Texas. I was genuinely impressed by the meticulousness and care she demonstrated, especially considering the high value of my clubs. She took extra time to ensure they were appropriately protected within the box. Melissa, thank you very much for your outstanding service. Lastly, Jay, thank you for your kind greeting upon entering. A Team! As I move to Durango, I look forward to using your location many more times.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Durango offer?

They offer packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.