The UPS Store

Reviews

• OS

  Oren Schwartz

  Mar 28, 2026
  5.0
  Always nice service and good location
• HH

  Heather Hunt

  Mar 28, 2026
  5.0
  Cory and Keyri helped with fortifying a fragile vent hood where the interior was unstable for delivery. They took the time to discuss, measure, and cleverly package to ensure safe transit of our package. The eBay buyer received our package with zero issues. Thank you!
• MC

  Mark Czerniewski

  Mar 9, 2026
  1.0
  1-Star Review – UPS Store #0936, Denver (1685 S Colorado Blvd) I had one of the most ridiculous customer service experiences I’ve seen in a long time at this UPS Store location. I stopped in simply to ship a package. When I realized the store charges $9 just to pack the item, I decided to buy the box from them and pack the item myself, which I did right there in the store. After finishing packing, I went to the counter and asked the employee Devon (#275775) for two small pieces of tape to close the box. He refused. I had literally just purchased the box from them and only needed tape to seal it. When I questioned this absurd policy and asked to speak with a manager, Devon told me he was the manager and that if I wanted tape I would have to pay the $9 packing service fee, even though I had already packed the box myself. That makes absolutely no sense. Instead of helping resolve the issue, Devon doubled down on it. I left the store without shipping the package. As I was walking out, Devon laughed and sarcastically told me “have a nice day.” When I looked back through the window, both employees were laughing. Completely unprofessional. Once in my car, I immediately called the UPS customer support line, who transferred me to customer relations where I filed a formal complaint. I also followed up with an email and written complaint. UPS corporate actually supported my complaint, stating that this is not how UPS stores should treat customers, especially when the customer already purchased the packaging from the store. Later that same day, I went to another UPS Store nearby. The employee there apologized for the experience, packed the box properly, added internal protection for the item, taped it, and did everything free of charge. She even told me that this is not the first time customers have come to them complaining about this particular location (#0936). That says a lot. UPS corporate has already emailed me with an apology and stated they will look into the behavior of this young manager, Devon. Bottom line: This situation was completely unnecessary and easily avoidable. Refusing a customer two pieces of tape after they bought a box from your store is petty, hostile, and terrible customer service. I will never return to this location again, and I recommend going to another UPS Store if you want to be treated with basic professionalism.
• KK

  Katy

  Feb 9, 2026
  5.0
  Friendly and knowledgeable staff make the difference here. I am at this ups location about 1x/week and always have good interactions.
• HM

  Heather M

  Feb 4, 2026
  5.0
  Consistent excellent services and customer service year round at the multiple facilities I use. This UPS on Colorado Blvd in Denver is a busy one and has fantastic staff. Thanks to Isabella, Devan and Katie for great experiences at your store every visit.

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