United States Postal Service

2.9
184 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 225 S Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
225 S Broadway, Denver, CO
80209, United States

Hours

Reviews

2.9
184 reviews
5 stars
72
4 stars
14
3 stars
8
2 stars
12
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some employees are praised for being friendly and helpful, while others are criticized for rudeness and unprofessional behavior.

Package Handling

Numerous complaints about lost packages and delivery issues, with some customers expressing frustration over misdelivered mail and unfulfilled delivery attempts.

Efficiency

While some customers report quick service and short wait times, others mention long lines and understaffing, leading to delays.

Facility Issues

Customers noted the need for improvements such as a self-service kiosk and better parking options, as well as concerns about cleanliness and safety during the pandemic.
  • NP
    Nasty Purple
    Dec 13, 2025
    1.0
    All these fools do is lose my packages. I need new management here, they need properly trained employees. I literally saw one of the younger employees telling another that he shouldn't help an old lady too much with her package. These are the worst employees they could find in Denver. You don't get a gold star for showing up to your place of work. You get paid to help people, to do your freaking job.
  • JB
    John Blatt
    Dec 9, 2025
    5.0
    I had to leave the country for work unexpectedly and would be gone for a good bit of time, but important packages were arriving for me and I did not want them to be sent back to sender. I contacted the office and spoke to Xanna (forgive me if I spelt that wrong!). She was great and took my information and promised that the mail and packages would be held for a couple months without return. She helped me out big time and I am very grateful for her help. Great service!
  • JN
    J Neese
    Dec 6, 2025
    5.0
    I always receive exceptional customer service at this location.
  • MF
    Mister Fister
    Nov 29, 2025
    1.0
    They lost a package. Even though it had proper postage, because it wasn’t put into their tracking system, it was just lost. Oh well.
  • CR
    Cher Roston
    Nov 24, 2025
    5.0
    Dropped in on a Monday around 5 PM and service was impeccable! Very helpful, friendly and just a great experience overall. There is an attached parking lot, it was not difficult to find parking.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.