United States Postal Service

2.5
184 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 945 S Birch St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
945 S Birch St, Denver, CO
80246, United States

Hours

Reviews

2.5
184 reviews
5 stars
55
4 stars
11
3 stars
3
2 stars
11
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some employees like Arnetta and Buncha are praised for their helpfulness, while others are criticized for rudeness and unprofessional behavior.

Wait Times

Customers frequently report long wait times due to understaffing, with many expressing frustration over slow service and inadequate staffing during busy hours.

Website Accuracy

Customers have noted inaccuracies on the USPS website regarding service availability, leading to wasted time and frustration.

Package Handling

There are numerous complaints about lost or mishandled packages, with customers expressing dissatisfaction over the lack of accountability and assistance in resolving these issues.

Overall Experience

While some customers have had positive experiences, many reviews indicate a general dissatisfaction with the service quality, leading to calls for management improvements.
  • DS
    Darryl Short
    Nov 15, 2025
    1.0
    Constant delay in shipping items. Items take forever to ship from this site. On average a drop off will take almost 1 week just to ship. Do not ship anything from this site!
  • NN
    Nola
    Nov 12, 2025
    1.0
    Unbelievable...why do these people EVEN have a phone number when they literally NEVER answer the phone? What kind of collective attitude must a location of a company have to create this type of across the board refusal to answer their phone? The post office should reprimand this branch...but of course they won't. What a joke. Can't wait until this outdated and useless service goes completely under.
  • SC
    Sydney Curley
    Oct 27, 2025
    5.0
    Arnetta is the bomb! Always a pleasure shipping here
  • LS
    Loyal Servis
    Sep 25, 2025
    1.0
    Literally the most unhelpful post office I've ever been too. Dismissive and just trying to get you out you would have better luck and more helpful staff literally anywhere else. Disgraceful.
  • TM
    Tanya Mason
    Aug 20, 2025
    1.0
    I SWEAR the counter clerks move as slow as they possibly can and the Post Master was ON SITE and SAW how many customers were in line and she didn't care! Instead of doing the work she's paid to do...... she left the ONE clerk and all of us standing in line! Someone is gonna go postal if yall don't get some counter help!!!!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.