United States Postal Service

2.8
293 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 951 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
951 20th St, Denver, CO
80202, United States

Hours

Reviews

2.8
293 reviews
5 stars
115
4 stars
11
3 stars
9
2 stars
11
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Passport Services

Many customers reported issues with passport appointments being canceled or poorly managed, leading to frustration and wasted time.

Long Wait Times

Numerous reviews mention long wait times and understaffing, causing delays in service.

Operational Issues

Customers expressed dissatisfaction with the post office closing early, not answering phone calls, and problems with mail delivery.

Cleanliness and Environment

Several reviews noted the physical condition of the post office, describing it as unclean and in need of maintenance.
  • TT
    Tony
    4 days ago
    5.0
    I went in for a passport and it was one of the easiest and most efficient processes ever. Ernest did a great job, was competent, professional and friendly. Very happy with my experience.
  • KT
    Keith Tauscher
    Nov 22, 2025
    5.0
    I had a great experience shipping a few packages with Ernest! He was quick and cheery and made sure everything was right.
  • BS
    Bruce von Stein
    Nov 19, 2025
    1.0
    Closes early regardless of posted hours and people who work there don’t care. No wonder the post office is failing.
  • CM
    Chris Morris
    Nov 13, 2025
    5.0
    Passport appointment was effortless and staff was helpful.
  • RD
    Rabbie Davis
    Nov 13, 2025
    1.0
    I'm at my wit's end. They put something in my mailbox that said unsecure mail, even though my mailbox is secure and locks. I tried no less than 20 times to try to get through their phone menu to try to tell them that but it's like a labyrinth created to torture people and wasn't able to get through. Now they keep flipping over the card in MY mailbox to 'Vacant' and I have to keep flipping it back over. The real kicker to all this is that they have NO trouble delivering mail to the mailbox next to mine who NEVER locks their damn box and has their mail in the open ready to take. It also pisses me off because I have gone to rallies for USPS because for years the feds have tried to defund them and privatize. Good to know if you support them they still screw you over.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.