United States Postal Service

2.8
245 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 8275 E 11th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8275 E 11th Ave, Denver, CO
80220, United States

Hours

Reviews

2.8
245 reviews
5 stars
94
4 stars
16
3 stars
5
2 stars
12
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members, like Sherman, received praise for their friendliness and helpfulness, many customers reported rude and unprofessional behavior from others.

Wait Times

Customers frequently complained about long wait times and understaffing, with some waiting over 30 minutes to be served.

Package Handling

Numerous reviews highlighted issues with lost or mishandled packages, with customers expressing frustration over the lack of accountability and communication regarding their mail.

Staffing Issues

Many reviews pointed out that the location is often understaffed, leading to slow service and disorganization.

Mixed Experiences

While some customers had positive experiences, particularly with specific staff members, the overall sentiment was negative due to recurring issues with service and package delivery.
  • DV
    Delilah Vargas
    Nov 8, 2025
    1.0
    The self machines are always disabled at this location. It just makes it harder if I need to dip and go but now every time I go to drop off a package I have to wait in those long lines
  • CK
    chris K
    Oct 23, 2025
    5.0
    Friendly, fast and helpful
  • ES
    Erik Sanchez
    Oct 16, 2025
    1.0
    I had a poor experience at this post office, and then while I was being helped by the angry employee he REACHED AROUND TO MY SIDE AND PRESSED "GREAT" as the screen asked me how my experience was. I was moving my finger toward the "BAD" option, but he was quicker than me! He then tried to tell me that their automated self service machines don't print labels from QR codes because it makes "more work" for him... some how.. but the only reason I was even talking to him was because the machine is disabled at this location.
  • MM
    Matthew McGraw
    Oct 10, 2025
    1.0
    Extremely long lines, staff is slow as mud.
  • SL
    Shofi L
    Oct 9, 2025
    1.0
    The guy is tryna be friendly and busy talking to everybody he sees there and he forgets to help his own customers takes forever don’t care about people time please advise em to do their best to get things and more importantly talk less !!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.