United States Postal Service

2.7
238 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3800 Buchtel Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3800 Buchtel Blvd, Denver, CO
80210, United States

Hours

Reviews

2.7
238 reviews
5 stars
85
4 stars
13
3 stars
4
2 stars
12
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees like Annette and Devon received praise for their helpfulness, others were described as rude and unprofessional.

Passport Services

Many customers expressed frustration with the passport application process, citing misleading walk-in hours and poor service from staff.

Efficiency

Some reviews highlighted quick service and efficiency, especially during busy times, while others noted long wait times and understaffing issues.

Communication Issues

Customers reported confusion due to inaccurate information on the website regarding hours and services, leading to wasted trips.

Overall Experience

The overall sentiment is divided, with some praising the location as the best in Denver, while others labeled it as one of the worst post offices.
  • PB
    Paige Balint
    Jan 5, 2026
    5.0
    This is an amazing post office! I don’t know why it has such low reviews. I usually dread the post office but this one is so efficient and everyone is friendly! I never wait in line. Amazing service!
  • MS
    Matthew Samson
    Dec 12, 2025
    1.0
    I needed help with a package intercept, because it was sent to the wrong address. They made no attempt to help me, didn’t look at the tracking number, and told me to just steal the package off the porch of the wrong address. Not saying all post offices are bad, but this is easily one of the worst in Denver. Update: I drove a few miles to a different post office in Englewood. They were EXTREMELY helpful. Told me everything Buchtel said was wrong. Wrote down my tracking number and told me what to do. Acknowledged that telling me to steal the package back is likely to get me shot. Englewood just reaffirmed everything I said. This is the worst post office in Denver.
  • JS
    James Scully
    Dec 9, 2025
    1.0
    Absolutely abysmal service. They people in this office simply do not care about helping when a package goes undelivered and is out there lost in the wind with system. You’ll receive lip service and no action even after following up. I probably speak for the whole USPS, but The laziness in this government entity is going to come back and bite them
  • MK
    Mary Kirsten
    Nov 26, 2025
    5.0
    I see that Annette already has reviews and that's why I'm here too! Just when it feels like the world has gotten less connected and less caring, there's Annette :) First, I've been going to this office since I was a kid and it's great--has everything you need, but a small and friendly feel. Recently I took my daughter in to renew her passport and we were helped by Annette, who was review-writingly amazing! She's knowledgeable and helpful in all of the ways you'd need someone to be, but she noticeably goes above and beyond with her care--even really caring about how the photo looked and re-taking it (3 times!) to get one that she and my daughter liked. Thank you so much Annette!!
  • CA
    Catie Auchter
    Nov 6, 2025
    5.0
    This is my favorite USPS!! Seriously the staff is so nice. I drive out of my way to come here because I know it's going to be an easy, friendly experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.