Business Details
About
Water Cooler Supplier
Easy to use and conveniently located inside and outside Safeway 1038. Choose from our self-serve water Refill station for fresh filtered drinking water in 1, 3 or 5-gallons or our pre-filled Exchange water station for 3 or 5-gallon Primo® purified bottled water.
Location
Reviews
1.0
1 reviews
5 stars0
4 stars0
3 stars0
2 stars0
1 star
1
- ZMZack MillsDec 29, 20251.0If I could give this company 0 stars, I would. Hands down the worst experience I've ever had as a paying customer to any service in my whole life. 0/10 would reccomend. I was signed up by a young sales representative at Costco. When I signed up we saw the cost of the water deliveries and said, "We don't want to pay that much for water." He said that was fine, he showed us how to go online to Primo water and turn deliveries off. I put my card info into the database when I signed up. Fast forward to months later when they were attempting to charge my account for the first payment. Their system lost my payment info (I never deleted it out, we just set up our account and left it.) They sent my account into collections due to not being able to process the payment because they lost my payment info. I had to work for hours with their customer service team and the debt collectors that they sent my account to. I had my account reinstated with Primo after them collecting my payment info over the phone, and settling up with the debt collector. I told the customer service agent that reinstated my account that I do not want water deliveries through Primo. Surprise surprise, they tried to deliver me water today (this is one month after being reinstated with them.) I call them to tell them about my continued frustrations with them, and that I want to opt out of water deliveries cause I get my water at Sprouts and Home Depot for a fraction of the cost. The customer service agent then tried telling me that I "cannot opt out of deliveries, that I must get water delivered through them to be able to use their dispenser." (which a pay monthly for.) I was given the worst customer service experiences possible through Primo and their team. From being signed up in an unethical way, to the poor customer service that they provide. They do not have the proper infrastructure to run a business of this scale. One visit to their website, you will be met with nothing but error messages and a non-operable site that they expect customers to use. The only way to actually get through to them is to speak with their lack luster customer service team. 0/10 reccomendation 10/10 chances of problems 100% avoid this business.
Frequently Asked Questions About Primo Water Refill & Exchange
Where is Primo Water Refill & Exchange located?
Primo Water Refill & Exchange is located at 1653 S. Colorado Blvd., Denver, CO 80222, inside and outside Safeway 1038.
What types of water services does Primo Water Refill & Exchange offer?
They offer self-serve water refill stations for fresh filtered drinking water in 1, 3, or 5-gallon sizes and pre-filled Exchange water stations for 3 or 5-gallon Primo purified bottled water.
What are the payment options available at Primo Water Refill & Exchange?
Payment options include American Express, Apple Pay, Cash, MasterCard, and Visa.
Does Primo Water Refill & Exchange offer in-store pickup?
Yes, they provide in-store pickup services.
What languages are spoken at Primo Water Refill & Exchange?
They offer services in English and Spanish.
What are the store hours for Primo Water Refill & Exchange?
The hours follow the retailer location hours of the Safeway store where the station is located.
How can I contact Primo Water Refill & Exchange?
You can call them at +1 844-237-7466 or email social@primowater.com.
Which nearby places can I visit before or after using Primo Water services?
Nearby places include Safeway for groceries and pharmacy needs, Starbucks for coffee, and Jamba South Colorado Blvd. for smoothies and health food.
Are there convenient nearby financial services close to Primo Water Refill & Exchange?
Yes, nearby financial services include Coinme for currency exchange and ATMs like The Exchange Network and KeyBank ATM.
What other nearby amenities might be useful for customers visiting Primo Water?
Customers can also visit nearby amenities such as Redbox kiosk for rentals, KeyMe Locksmiths for key services, and various beauty salons like Crown Design and Paris Nails.