Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
3.6
395 reviews
5 stars
253
4 stars4
3 stars1
2 stars3
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with customers reporting difficulty in reaching representatives, long wait times, and unhelpful responses.
Delivery Issues
Many customers experienced missed or canceled deliveries, inconsistent scheduling, and lack of communication regarding delivery status.
Billing Problems
Customers frequently reported billing errors, including being charged for undelivered products and difficulties in resolving these issues.
Negative Impact of Merger
The merger with Primo Brands was consistently cited as a turning point for the company, leading to a decline in service quality and customer satisfaction.
Positive Driver Feedback
Despite the overall negative reviews, some customers praised individual delivery drivers for their professionalism and friendly service.
- ATAeneas TochiNov 7, 20251.0so i just received a text saying my water bottles have been delivered but i still have both empty 5 gallons sitting outside my door. i didn't know they deliver empty bottles of water after picking up the empty bottles i have sitting outside for them to pick up. this has happened to me 3 times since the merge of the company. i have called customer service numerous times which i had to wait over 40 minutes to get through and was told they will deliver new bottles within 3 days by which it actually took over a week to get delivered. sadly, after 7 long years of great service, i'm now cancelling my membership and have to look elsewhere for a better water delivery service...
- WFwahidullah FaqairyOct 27, 20251.0Very bad customer service. The lady she works in the office was very rude and unprofessional.
- JOJ OrrOct 23, 20251.0Needs ZERO stars. This is my second review of how appalling this telemarketer is. Yes, Ready Refresh is identified as a telemarketing company. Immediately after the merger with Primo, the service just fell off a cliff. Every single one of their "Customer Service" numbers lead to the same closed-loop auto-menu that does not provide any options other than "upgrade your service". It is nearly impossible to get to a live person. I closed my account in April because ReadyRefresh is abysmal. It took several hours of effort on my part to get a confirmation email from these scammers that stated that my account was closed. IN APRIL. Now, in October, I'm getting calls from them about unpaid/past due invoices from May. After I closed my account. I never received anything after I closed my account, so I don't know where they pulled this charge from. The idiot I spoke to about this was entirely unable to grasp that if I closed my account in April, (and they had come to collect the dispenser) there shouldn't be any charges from May. The math was too hard I guess. I have made a second complaint to the Better Business Bureau. DO NOT SIGN UP WITH THIS "COMPANY". It's nothing but a scam and will give you nothing but grief, manufactured charges, and no path to resolution.
- LHLauren HevertOct 22, 20251.0Used them for work. Difficult to contact, inconsistent deliveries, and no notice of skipped deliveries because they are unable to deliver. We depend on these deliveries for our workflow, getting zero notice we won't be getting our regular delivery week after week is beyond frustrating.
- LRLauryn RubashOct 9, 20251.0I've had nothing but problems with this company. From missed/canceled deliveries, not having my product on the delivery truck, and now making me pay for products they misdelivered.
Frequently Asked Questions About Primo Brands Delivery
What products does Primo Brands Delivery offer?
Primo Brands Delivery provides a selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION® for healthy hydration needs.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 11700 E 47th Ave, Denver, CO 80239, USA.
What types of businesses does Primo Brands Delivery serve?
Primo Brands Delivery caters to both home delivery and commercial businesses needing a variety of bottled water and beverage products.
How can I contact Primo Brands Delivery?
You can contact Primo Brands Delivery by phone at +1 800-274-5282 or visit their Facebook page at https://www.facebook.com/primobrandscorp/.
Does Primo Brands Delivery have an online presence where I can learn more?
Yes, you can learn more by visiting their website at https://local.readyrefresh.com/co/denver/bottled-water-delivery-denver-co-dcco80239.html or following their Instagram handle 'primobrandscorp'.
What business categories does Primo Brands Delivery belong to?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
Are there any nearby water-related businesses to Primo Brands Delivery?
Yes, nearby places include Nestle Waters North America (corporate office) and Nestle Waters (bottled water company), which relate to the water and beverage industry.
What nearby services could help customers visiting Primo Brands Delivery?
Nearby services such as Uber Colorado Greenlight Hub can assist with transportation, and the United States Postal Service can facilitate shipping needs for business customers.
Are there community resources close to Primo Brands Delivery that customers might explore?
Yes, nearby are community organizations like Families Forward Resource Center, Montbello Organizing Committee, and Steps to Success, which offer community and social services.
What nearby automotive services are available near Primo Brands Delivery?
Customers near Primo Brands Delivery have access to automotive repair services such as Clear Car Care Emissions and Best Mobile Automotive and Diesel for vehicle care or emergencies.