Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
3.6
403 reviews
5 stars
254
4 stars4
3 stars1
2 stars3
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, including long wait times, unhelpful representatives, and difficulty in reaching a live person.
Delivery Issues
Customers reported frequent missed or rescheduled deliveries, often without notification, leading to frustration and cancellations.
Billing Problems
Many customers experienced billing errors, including being charged for undelivered products and difficulties in canceling subscriptions.
Negative Impact of Merger
The merger with Ready Refresh was consistently cited as a turning point for the company, resulting in a significant decline in service quality.
- TPTwinkie Park3 days ago1.0If I could give zero stars, that’s what you guys would deserve. Looks like we haven’t been the only ones with problems. We were charged for services we’ve never received. Just recently, we got an invoice from 12/1/25 - 12/31/25 on Monday and turn right around, got ANOTHER invoice from 12/5/25 - 1/4/26 on Tuesday! Clearly there are some major issues! I’ve called about 5 times trying to get refunds and each person has told me something different. It has taken almost a month and still we were told we had to wait longer. It also has been absolutely frustrating just to cancel the account! Being told I’ll get this discount and that refund, when now, I don’t believe you. I’ve been lied to multiple times and shame on me for giving you the benefit of doubt. I was finally able to get a cancellation confirmation email, but we will be talking to our bank to ensure that no more charges are made on our card. Terrible, terrible, terrible!! Save your wallets and DO NOT do business with this company!!
- KBKevin Boog (BOOGIEMAN)Dec 29, 20251.0Primo brands suck!!!! Customer service is a joke... Customer satisfaction score should have a negative value rating not a positive pump your kitty positive scoresonly don'treflecttrue Customerexperience... so done with A.I. So done with Primo... just like having to give a positive star to post this... you need a thumbs down rating scale... this is not a positive pump the kitty review.
- JVjennifer vargasDec 21, 20251.0Since primo brands merged with ready fresh I’ve had issues with deliveries being delivered also they same amount of gallons NOT BEING DELIVERED, then them adding a new delivery and still the same issue not getting what I paid for and ordered! It’s absolutely horrible! I miss it just being ready fresh I’m look at another company!!
- RWRamon WilsonDec 5, 20251.0Here we go again with rescheduled water deliveries, during your merger didnt have a water delivery for a month, and kept being lied to...its prioritized delivery you'll get it the scheduled date...4 times rescheduled same script read to me, then the supposed refund of delivery never happened every time I spoke to someone. Now today same thing guess we starting another month of reschedules and lies.
- DADelfina AlvarezDec 4, 20251.0I've been with Deep Rock water for over 20 yrs. After Primo/Fresh ready took over I've had nothing but issues, from being over charged, confirmed deliveries that did not happen, price increases without prior notification and more. I've had to call customer service monthly for the last 4 months and they've talked me into giving them another chance until todayI finally canceled my service. They are not worth your time or money. There are other better options. Stay away!!!
Frequently Asked Questions About Primo Brands Delivery
What products does Primo Brands Delivery offer?
Primo Brands Delivery provides a selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION® for healthy hydration needs.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 11700 E 47th Ave, Denver, CO 80239, USA.
What types of businesses does Primo Brands Delivery serve?
Primo Brands Delivery caters to both home delivery and commercial businesses needing a variety of bottled water and beverage products.
How can I contact Primo Brands Delivery?
You can contact Primo Brands Delivery by phone at +1 800-274-5282 or visit their Facebook page at https://www.facebook.com/primobrandscorp/.
Does Primo Brands Delivery have an online presence where I can learn more?
Yes, you can learn more by visiting their website at https://local.readyrefresh.com/co/denver/bottled-water-delivery-denver-co-dcco80239.html or following their Instagram handle 'primobrandscorp'.
What business categories does Primo Brands Delivery belong to?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
Are there any nearby water-related businesses to Primo Brands Delivery?
Yes, nearby places include Nestle Waters North America (corporate office) and Nestle Waters (bottled water company), which relate to the water and beverage industry.
What nearby services could help customers visiting Primo Brands Delivery?
Nearby services such as Uber Colorado Greenlight Hub can assist with transportation, and the United States Postal Service can facilitate shipping needs for business customers.
Are there community resources close to Primo Brands Delivery that customers might explore?
Yes, nearby are community organizations like Families Forward Resource Center, Montbello Organizing Committee, and Steps to Success, which offer community and social services.
What nearby automotive services are available near Primo Brands Delivery?
Customers near Primo Brands Delivery have access to automotive repair services such as Clear Car Care Emissions and Best Mobile Automotive and Diesel for vehicle care or emergencies.