Brand Certified
United States Postal Service
1.8(287 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
220 S Wilcox St, Castle Rock, CO
80104, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 220 S Wilcox St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
287 reviews
5 stars
45
4 stars
10
3 stars
6
2 stars
9
1 star
217
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and difficulty reaching employees by phone.
Delivery Issues
Many customers reported consistent problems with package delivery, including misdelivered items, packages marked as delivered but not received, and lost mail.
Staffing Problems
Several reviews pointed out that the location is often understaffed, leading to long lines and inadequate service.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees for their helpfulness and kindness, indicating some positive interactions.
- MBMartina Mintegui Buelga2 days ago1.0The worst shipping experience of my life. I ordered some clothes that were supposedly going to arrive within five days. On the delivery day, when the package was meant to be out for delivery, I suddenly received a message saying it had been “forwarded” because the address was incorrect, even though it was perfectly correct. They didn’t tell me anything else, not where the package was or what I was supposed to do. I tried calling hundreds of times and no one answered or offered any solutions. When I finally managed to speak to a real person instead of a robot, they told me there was nothing I could do, that it would arrive in 5–8 business days, and that if it hadn’t arrived by then I would have to contact an investigator to help locate the package. Horrible experience, they don’t know how to organize themselves or help customers, they don’t provide solutions, just more problems. A complete waste of time and money. What a disappointment.
- DMDave MacFeb 11, 20261.0These people simply do not care about the service they are meant to provide. Our carrier regularly flat out lies about attempting deliveries and we have to go here to get our packages that we have paid for home delivery. We have put in complaints and absolutely nothing has been done about it. And, when you bring it up to the staff here they dismiss you and tell you to put in a complaint online. Staff needs to be reminded "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds"
- RSRyan StevensJan 20, 20261.0Go anywhere else. You will spend a minimum of 35min waiting in line. Bonus points for the self service kiosk being out of service
- SDSidney DickensonDec 29, 20255.0Convenient and reliably kind, I’ve stopped here on the way out of town and always receive the most polite service and leave with a smile. Thank you!!
- GFGreg FrevertDec 11, 20251.0A post office that doesn’t send mail.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 220 S Wilcox St?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo with an appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment via the USPS online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
Where can I reserve a PO Box for this location?
You can search for and reserve PO Boxes online at the USPS website and complete your setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this Post Office for details.
How can nearby places like Castle Rock Post Office or Construct LLC help me when visiting?
Castle Rock Post Office is another nearby postal service option, while Construct LLC offers local construction services if you need building-related assistance in the area.
Are there nearby pet services close to the USPS location?
Yes, The POO Crew offers pet store and aquatic pet services, and Sparkle Bark provides pet grooming services nearby, useful if you want to take care of your pet while handling postal errands.
What beauty or wellness services are available near the USPS?
Nearby you can find multiple salons and spas such as Honey Salon, Perry Nail Salon, The Blonde Lounge, Rebel Hair Company, and Locks & Lashes to enjoy beauty or relaxation before or after your visit.
How can I contact the United States Postal Service at 220 S Wilcox St?
You can call their local phone number at +1 303-814-6932 or visit their website for more information.
Brand Certified Facts from United States Postal Service
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