The UPS Store

4.7
318 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2213 in Carbondale offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Orchard Plaza Next To City Market And Movieland On Highway 82.

Details

  • DeliveryNot available

Location

The UPS Store
218 E Valley Rd, Carbondale, CO
81623, United States

Hours

Reviews

4.7
318 reviews
5 stars
292
4 stars
3
3 stars
0
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Diego and the team consistently provide exceptional, friendly, and helpful service, going above and beyond to assist customers.

Efficiency

Customers frequently mention the quick and efficient handling of their shipping needs, often noting the staff's ability to manage busy times effectively.

Knowledgeable Staff

The staff, particularly Diego, are praised for their knowledge and expertise in shipping processes, helping customers navigate complex shipping requirements.

Positive Atmosphere

The store is described as welcoming and friendly, with staff creating a pleasant environment that enhances the customer experience.

Mixed Experiences

While most feedback is overwhelmingly positive, there are isolated reports of dissatisfaction regarding pricing transparency and service quality.
  • MC
    Michael Chock
    1 day ago
    1.0
    I went in to print a few black-and-white pages and was charged $2.75 per page plus tax. At that price I assumed the paper was hand pressed by monks. The employee also struggled to operate the computer, turning a 30 second task into a suspense thriller. No warning about pricing. No apology. Just a bill that suggested I had printed the Declaration of Independence. If you enjoy surprise fees, premium pricing for prehistoric technology, and watching someone negotiate with a desktop computer, this is your place. Otherwise, your home printer, your office printer, your neighbor’s printer, or literally a quill and ink will serve you better. Never again.
  • PB
    Peggy Beeler
    2 days ago
    5.0
    I returned a phone to AT&T which they said they didn’t get. Diego spent a lot of time on the phone with me trying to track it down. It took AT&T a month to process my return. Thank you Diego for being so patient with me.
  • SS
    Sahara
    6 days ago
    5.0
    Diego went above and beyond. Thank you for such amazing customer service!
  • RH
    Robert Hamilton
    Dec 29, 2025
    5.0
    Great experience and very easy to work with. I was running late and they were about to close and I called they stayed open and waited for me to get there. They were very nice and helpful and allowed me to get my items shipped during the holiday season! 10/10 recommend!
  • SH
    Suz Hague
    Dec 17, 2025
    5.0
    Diego was absolutely amazing! He was kind, helpful and knowledgeable. He went above and beyond to make sure that my package arrived on time. Every expense I’ve had here has exceeded my expectations. In my opinion, this is the best shipping place in the Valley!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Carbondale offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.