United States Postal Service

2.0
119 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 110 Brookdale Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
110 Brookdale Ave, Buena Vista, CO
81211, United States

Hours

Reviews

2.0
119 reviews
5 stars
20
4 stars
9
3 stars
3
2 stars
4
1 star
83

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages being marked as delivered but not actually received, with many packages lost or returned without proper attempts at delivery.

Customer Service

While some staff members were noted as friendly and helpful, many reviews highlighted rude and unprofessional behavior from employees, leading to a negative customer experience.

Staffing Problems

Customers frequently mentioned long wait times and inefficiencies due to understaffing, with calls for better management and more personnel to handle the volume of customers.

Overall Satisfaction

The overall sentiment was overwhelmingly negative, with many customers expressing frustration and disappointment with the service provided by this post office.
  • JS
    John Smith
    Dec 12, 2025
    1.0
    I went there yesterday with seven slips saying my packages couldn't be delivered, and they only had 2 of the packages. The lady of the counter said "well, they must've been lost" with a smirk on her face. I think the employees are stealing packages.
  • JS
    John Smith
    Dec 10, 2025
    1.0
    I haven't gotten packages in over a month. No excuse, no information, no assistance. They simply send the packages back to the sender because the employees are too lazy to do their jobs.
  • MM
    Metin2
    Nov 1, 2025
    5.0
    Lady at the desk helped me a lot.
  • JB
    Jesus Benitez
    Aug 26, 2025
    1.0
    Good morning, terrible attention that the receptionist gives when you ask her if she can track your package and she refuses to do so
  • JM
    Joseph Medina
    Aug 19, 2025
    1.0
    This post office is in dire need of reform. Will I ever get my package. Only God knows

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.