United States Postal Service

2.8
174 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 280 E 1st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
280 E 1st Ave, Broomfield, CO
80020, United States

Hours

Reviews

2.8
174 reviews
5 stars
65
4 stars
11
3 stars
3
2 stars
6
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly mentioning specific employees like Nancy and Dorothy.

Lost Packages

Many customers reported issues with lost packages and misdelivered mail, leading to frustration and dissatisfaction.

Long Wait Times

Customers frequently complained about long lines and slow service, especially during busy periods.

Mixed Staff Experiences

While some customers praised friendly and helpful staff, others reported negative interactions, indicating inconsistency in service quality.
  • RB
    Rose Bruyette
    3 days ago
    1.0
    I have shipped legal documents out of this post office and they have lost two of the parcels within the last two months. I came today to request a refund for failure to deliver and they told me they only do refunds for express so if you do priority or certified mail and you pay for this service they aren't under any obligation to actually deliver your mail. Legal paperwork has deadlines. I am all for someone else taking over mail service. Defund the post office.
  • CL
    Caitlin L
    6 days ago
    5.0
    Great post office!
  • CF
    Cooper Fougerousse
    Dec 29, 2025
    1.0
    Nancy at the front desk is rude and unqualified for her job. Wouldn’t let me ship a package that the USPS website very clearly states I’m allowed to ship. The Hispanic women who works next to her screamed at me like a child for simply stating Nancy was wrong (Which I’m sorry Nancy you are :/). My package had a hazard label that supposedly HAD to be taken off in order to ship but the USPS website very clearly states that isn’t the case for standard ground shipping. Never had this problem in my life and I will never be back to this USPS again period.
  • GP
    Giovanna Pitones
    Nov 25, 2025
    5.0
    Angela and Erick helped when no one else could and after 5+ phones calls. Thank you for making sure my package will be here right before the holidays!
  • BB
    Brittani Balint
    Oct 29, 2025
    1.0
    An employee named Natalia who works behind the counter is extremely rude! When I was trying to explain something to her would not listen and was talking over me, when I tried to explain again she said “jeeze woman why are you giving me grief?” I said I’m not giving you grief I’m trying to explain something to you and you aren’t listening, another employee had to step in and ask what was going on because Natalia was annoyed and rolling her eyes at me, the other employee sent her to the back to take a break and apologized for her behavior, I then explained to her what I was trying to do and she walked me through the process and helped me out, she was very kind. Once everything was done she apologized again for Natalia’s behavior and said she would talk to her. I wish I would have gotten her name because she was very polite and helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.