United States Postal Service

2.5
195 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8800 W 116th Cir to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8800 W 116th Cir, Broomfield, CO
80021, United States

Hours

Reviews

2.5
195 reviews
5 stars
56
4 stars
13
3 stars
8
2 stars
15
1 star
103

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Raj and Maria received high praise for their helpfulness and customer service, while other staff members were frequently criticized for rudeness and poor attitudes.

Efficiency Issues

Customers reported long wait times and inefficiencies, particularly during busy hours, with complaints about understaffing and slow service.

Mail Delivery Problems

Numerous reviews highlighted issues with misdelivered or lost mail, leading to frustration among customers.

Customer Service

Overall customer service was described as inconsistent, with some positive experiences overshadowed by negative interactions and lack of accountability.
  • DD
    deryamamoto
    Dec 24, 2025
    1.0
    That guy Raj is such a hard worker and doesn't get any attitude when there's alot of people in line. He is so polite and knowledgeable when asked questions. 5 star for Raj 👏!!!
  • ES
    Erica St.James
    Dec 20, 2025
    3.0
    Love the staff. But please put in more self service stations! One is not enough!
  • KK
    Kyley Knoch
    Dec 15, 2025
    1.0
    Why did I get MULTIPLE envelopes for the wrong address today? and why do yall deliver the mail sometimes so aggressively? I doubt yall are gonna come get this mail that yall delivered to the wrong house...
  • KH
    Kenneth Ho
    Dec 13, 2025
    2.0
    This location is very low efficiency. Many times, I have to wait for more 20 minutes for a simple thing. I hope, there is a smart manager to train all the employees to do a better job including customer service and prioritize works.
  • MH
    Matt Hopkins
    Nov 29, 2025
    1.0
    Per usual, you can’t get any real help on the phone and you certainly won’t get any help going in person.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.