United States Postal Service

2.8
209 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1905 15th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1905 15th St, Boulder, CO
80302, United States

Hours

Reviews

2.8
209 reviews
5 stars
78
4 stars
13
3 stars
9
2 stars
12
1 star
97

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised individual staff members for their helpfulness and friendliness, many reviews highlighted issues with rudeness and lack of professionalism from certain employees.

Service Speed

Numerous reviews indicated that the post office is often understaffed, leading to long wait times and slow service, with some customers reporting waits of over 30 minutes.

Customer Service

There were mixed experiences regarding customer service, with some customers expressing frustration over rude interactions and lack of assistance, while others noted positive experiences with specific employees.

Delivery Issues

Several customers reported problems with mail delivery, including lost packages, incorrect deliveries, and poor communication regarding tracking and service.

Facility Conditions

Customers frequently mentioned the poor parking situation and the need for better staffing and resources to improve overall service efficiency.
  • BK
    Bryanne Knecht
    Nov 12, 2025
    5.0
    We had appointments for 2 adults and 1 minor for passports today and Troy was great! Very efficient and very nice!
  • KM
    Kevin Mann
    Nov 12, 2025
    1.0
    No one answers phone.
  • AX
    Amira xox
    Oct 14, 2025
    1.0
    20 people in line & one person at the counter. I told the manager who was stamping paper work for passports. I asked if he could get help & he said ‘this is it!’ I will find another post office. This is why they are going out of business. Sad they just don’t care.
  • SS
    SV69
    Oct 7, 2025
    5.0
    Terrific experience in the 10 times or so I’ve been there. Meticulous Service at any hour of the day despite some apparent understaffing.
  • AM
    AJ Merrell
    Sep 14, 2025
    1.0
    I recently got a package delivered through Amazon to my apartment, and unfortunately it was shipped with USPS. They said it was put in a mailbox, and I opened my little box in front with my key in front of my apartment, and guess what, it wasn’t even there. I called them and spoke to a lady named Anna, who was so rude to me. She was saying that everyone has a mailbox blah blah blah and was super passive aggressive about it, but I told her I never received this item multiple times. Do not recommend this place at all. Horrible service and the worker who I spoke to named Anna was so disrespectful to me. Horrible customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.