United States Postal Service

2.8
214 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1905 15th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1905 15th St, Boulder, CO
80302, United States

Hours

Reviews

2.8
214 reviews
5 stars
80
4 stars
14
3 stars
9
2 stars
12
1 star
99

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

While some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior from certain employees.

Service Speed

Many reviews highlighted long wait times and understaffing, leading to frustration among customers.

Package Handling

Numerous complaints were made regarding lost packages, incorrect deliveries, and issues with tracking.

Customer Service

There were mixed experiences with customer service, with some customers receiving excellent assistance while others faced significant challenges.

Facility Issues

Customers noted problems with parking, outdated equipment, and the need for better staffing and resources.
  • JP
    Jeffrey Packard
    Dec 20, 2025
    4.0
    I was quite upset, as a package had been delivered completely empty of it’s contents. Sadly, the contents (about a dozen books) were never located, however the staff that helped were genuinely concerned and offered as much help as they could. I understand it was not their fault, but rather there was a lapse in the chain between the east coast and here. Overall everyone’s been friendly, attentive, and helpful.
  • TR
    Terri Rabinowicz
    Dec 13, 2025
    5.0
    The employees are knowledgeable and helpful.
  • NG
    Nick Garcia
    Dec 11, 2025
    1.0
    Incompetent! These people couldnt care less about delivering your package or helping you retrieve it from them after they fail to deliver it. They wont deliver oversized packages to my door and constantly say "wouldnt fit in mailbox" - i.e. they dont want to get out of their vehicle. Then when I go pick up said package it takes 15 minutes for them to find it. And after all that when I ask why they dont just drop it at my door they have the audacity to say we dont do that HAHA. What?! Please DOGE come terminate all these employees.
  • RC
    Reed Colloton
    Dec 9, 2025
    1.0
    Friendly people but horribly understaffed Not a smart way to run a service competing with fedex/usps
  • NA
    Nick Aguilera
    Nov 26, 2025
    5.0
    Very helpful staff who are always courteous. Affordable, reliable service. There have been long lines at times, but this is why we should advocate for more federal funding to support USPS staff and operations throughout the country.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.