United States Postal Service

1.6
283 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 111 W Beaver Creek Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
111 W Beaver Creek Blvd, Avon, CO
81620, United States

Hours

Reviews

1.6
283 reviews
5 stars
30
4 stars
8
3 stars
5
2 stars
11
1 star
229

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and professionalism.

Efficiency

Customers consistently reported long wait times, often exceeding 30 minutes, and inefficiencies in processing packages, leading to delays in receiving mail.

Package Handling

There were multiple complaints about lost or mishandled packages, with many customers experiencing issues with packages being returned to sender due to alleged insufficient addresses.

Staffing Issues

The post office is frequently described as understaffed, contributing to poor service and long lines, with some customers suggesting a need for more employees.

Mixed Experiences

While many reviews were overwhelmingly negative, a few customers mentioned positive interactions with specific staff members, indicating some employees provide good service.
  • SE
    SALVATIERRA ARIAS MARIANA 202301339 ESTUDIANTE
    Oct 14, 2025
    1.0
    Quisiera expresar mi inconformidad con el servicio del correo. Lamentablemente, los paquetes casi nunca son entregados mediante su servicio de delivery, y cuando uno acude a recogerlos, el personal generalmente no sabe dónde se encuentran o informan que ya fueron devueltos. Sería importante que se mejore la organización y el servicio al cliente.
  • HA
    Hayes Akers
    Oct 8, 2025
    1.0
    Poor service and always understaffed. Got an email saying my package was ready for pickup but when I arrived the staff said the are behind schedule and it wasnt ready despite the eamil stating it was available. Always a bad experience going here.
  • MA
    Mikhail Archiviste
    Sep 23, 2025
    1.0
    Genuinely one of the worst post offices I have ever been to. All of the staff is incompetent and lazy. I have informed delivery for my PO Box so I get notified when my packages are ready for pick up. The first time I got one I went in kind of early and was told to come back at 3pm. That’s fine I understand they have a lot of PO Boxes to manage and see a lot of packages in a day. However the next time I went to go pick up packages I followed all the right protocols. Got there after 3pm, checked my box, and went to the counter to get my packages that couldn’t go to my box. Then the little Asian lady proceeded to argue with me. I was trying to pull up my tracking number, but the internet wasn’t working. I gave her the names it could be under(I have my legal name and my preferred name. I usually send everything to my legal name, however something got accidentally mailed to my preferred) and the PO Box number. She asks me to spell out each name multiple times. Mind you I had about 4-5 packages I was waiting on and she comes back with one. She says that everything “hasn’t been sorted” and to come back tomorrow. So why send out messages that packages are ready for pick up? The whole system is awful and none of the workers seem to know how to do their job or they are simply too lazy to take the extra 5 seconds to look. Do not set up your PO Box here or use any of their services.
  • EH
    Elizabeth Holihan
    Sep 6, 2025
    1.0
    I went in 2 weeks ago to ask about sending a medication that needed to be refrigerated through the mail to my PO box here. I was assured by Star that boxes that are labeled appropriately are stored in freezers or refrigerators until pickup. My package was delivered Wednesday, but of course I went Wednesday and Thursday to check and the slip wasn’t in my box that it was ready for pickup. I was able to finally get it today and my package was not refrigerated - I picked it up from one of the package boxes. I went to talk to the workers at the desk and they couldn’t provide assistance but agreed that the box, clearly labeled, should have been refrigerated. Additionally, 2 packaged I picked up today were very opened. Not just mishandled but ripped open. This location is absolutely understaffed and the staff who are receiving packages are not treating packages well at all. This community relied on mail and when this is the main option, it’s disappointing and a disservice. This is medicine and they could not be bothered to handle it appropriately.
  • EB
    Elizabeth Brown
    Sep 3, 2025
    1.0
    This was one of the worst USPS locations I have ever visited. I only had a QR code drop off (which took about 45 seconds) and I stood at the front of the line for 15 minutes because another customer had so many issues with their PO Box that the employee on duty could not scan my QR code. They were able to take the drop off of the individual in front of me before walking away with the other customer. I'm not sure why they could not take me for the drop off. This is a complete lack of efficiency. Choose another location in Vail!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.