The UPS Store

Reviews

• DK

  Dave Keepper

  5 days ago
  1.0
  Ours say they are open from 10 to 5 on Sunday. Drive 20 minutes to drop off package to be mailed on Sunday at 2:15. Sign says on break back at 2:45 PM. Put your big boy pants on. If you’re open. Be open.
• WB

  William Bishop

  Apr 13, 2026
  5.0
  The customer service is good.
• WW

  Whatwhatwhat

  Mar 24, 2026
  1.0
  I’ve been here plenty of time and never had any issue. Today 03/24/2026 had the rudest experiences ever. One tall guy with glasses was on the phone with a customer arguing about shipping fee. I stood there for 5 minutes until someone else decided to come out and help. Easiest return, scan the QR and that was it. However, while the other guy argued and the one came to help doesn’t bother to greet or even a thank you or have a nice day. The only words I get coming out from his mouth is “here you go.” Just rude all around. I work in customer service all my life didn’t do anything wrong but stood there waiting to be help. No acknowledgement or a thank you. If you like to be discriminated or look down on just for the experience then you should try this store.
• B1

  Bethanopolis 1

  Jan 1, 2026
  1.0
  The hours listed online are not correct, I went to the location and the hours posted on the door says 8-6 most days except sat/sun. Plz update the hours online this is so frustrating to go all the way there and it's closed by the time I get there because the times posted online are wrong ..! I gave one star for that reason, I will change once I'm given the correct Information, just so annoyed right now.. thanks!!!
• MN

  Myers Nguyen

  Dec 11, 2025
  1.0
  I will never ever visit this store again!! If you do, don’t bother paying for the 2-day service; it’s not guaranteed, and as one employee told me, it only increases the “probability” of your package arriving there in two days. But if your package doesn’t even leave this store until the next day and doesn’t leave the hub until the day after that, meaning it doesn’t depart until the day it was supposed to arrive, like mine did, you just paid a hefty shipping fee for nothing, except to make this store more money for service it failed to deliver on. Long story short, I paid $65.75 on a Monday at 1:55 PM to deliver a small light package to Sacramento, CA, essentially one child’s clothing for a baptism that I needed to arrive within two days. The employee told me the 2-day service would be a better guarantee. It took four (4) days to arrive, which was Friday!! It did not leave this store until Tuesday, and did not leave the hub until Wednesday. It was supposed to arrive on Wednesday!! I came back to complain about it, and he wouldn’t even take responsibility or accountability and refused to give me a refund, stating that only Next Day and Early 2-Day services are guaranteed and eligible for refunds. It was this damn store’s fault that failed, and they wouldn’t even offer a refund nor reimbursement. That’s pretty damn expensive to ship one small item that would’ve only cost me about a third to deliver in four days if you ask me.

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