United States Postal Service

2.2
279 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 15355 E Colfax Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15355 E Colfax Ave, Aurora, CO
80011, United States

Hours

Reviews

2.2
279 reviews
5 stars
66
4 stars
15
3 stars
11
2 stars
11
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over their treatment.

Operational Issues

Customers reported frequent early closures and poor management of walk-in appointments, leading to confusion and dissatisfaction.

Positive Experiences

Some customers praised specific employees for their helpfulness and efficiency, indicating that experiences can vary significantly.

Communication Problems

Many customers noted difficulties in reaching the location by phone and issues with the accuracy of posted hours.

Facility Conditions

Several reviews mentioned the location being hard to find and poorly maintained, affecting overall customer experience.
  • JJ
    Jack
    Nov 12, 2025
    5.0
    Tre was great!!! I have never had a good experience at any government office. My wife and I came in, Tre was fast, kind and knowledgeable about the process. We were in and out with all of our questions answered.
  • CK
    Chaman Karimi
    Nov 7, 2025
    5.0
    The passport office staff are amazing. A great thank you to Pat ( the female staff who take the documents and photos). She is so caring and explained everything with such a passion and kindness. I hope this place appreciates her amazing customer service skills. Thank you Pat for all your great customer service.
  • AC
    Anthony Chara
    Oct 28, 2025
    1.0
    This location often closes early even though the website says they're open until 5pm. I stopped in yesterday to drop off a package and the door was locked by 4:45pm. This is not the first time they've closed early.
  • IC
    Ivan Cruces
    Sep 17, 2025
    1.0
    Actually worthless. I've had 5 packages be marked as delivered even though they are nowhere to be found on my property. I've opened 3 different cases with USPS and they were all marked completed even though I still don't have my packages and can't get into my mailbox. Worthless government entity.
  • CL
    Christina Lauer
    Jun 27, 2025
    1.0
    No one wants to answer the phone

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.