United States Postal Service

2.2
283 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 15355 E Colfax Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15355 E Colfax Ave, Aurora, CO
80011, United States

Hours

Reviews

2.2
283 reviews
5 stars
68
4 stars
15
3 stars
11
2 stars
11
1 star
178

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Efficiency

Customers experienced long wait times and issues with appointment scheduling, often being turned away despite arriving on time.

Positive Experiences

Some customers praised specific employees for their helpfulness and efficiency, highlighting a few positive interactions.

Operational Issues

Frequent complaints about the location closing early, incorrect information on hours, and inadequate staffing during busy times.
  • DZ
    Damaris Zelaya
    3 days ago
    1.0
    Worst experience ever. He is rude and has ZERO customer service. From pointing his disgusting fingers in your face, saying I’m going to make them wait like 2 hours just because he did not want to service us, to saying shut your mouth. You are a poor excuse of a human.
  • MF
    Marisol Flores
    Dec 22, 2025
    5.0
    Good attention. Walk ins for passport Wednesday to Friday 10am.
  • DR
    Donna Ricci
    Dec 22, 2025
    5.0
    I love my post office
  • JJ
    Jack
    Nov 12, 2025
    5.0
    Tre was great!!! I have never had a good experience at any government office. My wife and I came in, Tre was fast, kind and knowledgeable about the process. We were in and out with all of our questions answered.
  • CK
    Chaman Karimi
    Nov 7, 2025
    5.0
    The passport office staff are amazing. A great thank you to Pat ( the female staff who take the documents and photos). She is so caring and explained everything with such a passion and kindness. I hope this place appreciates her amazing customer service skills. Thank you Pat for all your great customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.