United States Postal Service

2.6
164 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 738 Peoria St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
738 Peoria St, Aurora, CO
80011, United States

Hours

Reviews

2.6
164 reviews
5 stars
53
4 stars
10
3 stars
7
2 stars
5
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being friendly and helpful, while others were described as rude and unprofessional.

Staffing Issues

Frequent complaints about understaffing leading to long wait times and poor service.

Delivery Problems

Numerous reports of lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.

Cleanliness and Organization

Concerns raised about the cleanliness and organization of the post office, with some describing it as messy and unkempt.
  • DB
    Denise Bernard
    6 days ago
    5.0
    I utilized this postoffice for several different tasks over the holiday season. I came in for stamps and Christmas cards, for gift cards, an address change with a hold on my mail. I was there to check my mail, mail the Christmas cards sent out Christmas packages before the Christmas rush. Let me just tell you that the incredible postman and postwoman that worked there went up and beyond their call of duty. What I mean by this is there wasn't a time that I showed up there and there wasn't no line to wait. Infact, I went there at least 3 different times thinking this will be a better time to go. Nope during the holidays there was always a line no matter what time of day you walked in there. The staff that worked during the holidays, "You know who you are." I have one thing to say to you. Thank You so very much for all that you did and all that you put up with. For every little thing to the big things you had to do for all of us. I appreciate you and your smiling faces. I needed to just drop a few lines about you guys because you did an outstanding job. I hope you all had a Merry Christmas 🤶 🎄 and I pray you have an even better New Year 2026. God Bless you all.
  • MC
    maritza cruz
    Dec 19, 2025
    5.0
    Muy buena atención al cliente
  • LG
    L Gardner
    Nov 18, 2025
    1.0
    One person behind the counter, long wait. People walked out.
  • JT
    Joseph Turner
    Nov 14, 2025
    2.0
    Be careful, their PS Form 3849 for misdelivery/redelivery says they're open at 8 AM M-F, but they don't open until 9 AM. Wonder how many hours have been wasted as a result...
  • RD
    R M Dimas
    Oct 10, 2025
    5.0
    Fine while there understaffed underfunded , renovations start this fall might complicate things

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.