United States Postal Service

2.6
162 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 738 Peoria St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
738 Peoria St, Aurora, CO
80011, United States

Hours

Reviews

2.6
162 reviews
5 stars
51
4 stars
10
3 stars
7
2 stars
5
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Cameron and Luz received praise for their friendliness and helpfulness, others, including managers, were described as rude and unprofessional.

Staffing Issues

Many reviews highlighted understaffing as a significant problem, leading to long wait times and poor service.

Delivery Problems

Numerous customers reported issues with lost or misdelivered packages, as well as delays in mail delivery.

Cleanliness and Organization

Several reviews mentioned the post office being dirty and disorganized, contributing to a negative customer experience.

Accessibility

Customers expressed frustration with the inability to contact the post office by phone and issues with the hold mail service.
  • LG
    L Gardner
    6 days ago
    1.0
    One person behind the counter, long wait. People walked out.
  • JT
    Joseph Turner
    Nov 14, 2025
    2.0
    Be careful, their PS Form 3849 for misdelivery/redelivery says they're open at 8 AM M-F, but they don't open until 9 AM. Wonder how many hours have been wasted as a result...
  • RD
    R M Dimas
    Oct 10, 2025
    5.0
    Fine while there understaffed underfunded , renovations start this fall might complicate things
  • HT
    Hannah Todd
    Sep 27, 2025
    1.0
    They were two hours late opening up. A line of at least ten of us were just sitting in the lobby.
  • BN
    Blum N
    Jul 23, 2025
    5.0
    Cameron is the best! Every time I come into the USPS, Cameron greets customers with a genuine smile and goes out of the way to help, even during busy times. It’s rare to find someone so patient, kind, efficient…. etc. I always leave feeling confident that everything is in good hands. Thank you so much Cameron, for making every visit a positive experience!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.