United States Postal Service

2.4
194 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5885 Allison St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5885 Allison St, Arvada, CO
80004, United States

Hours

Reviews

2.4
194 reviews
5 stars
59
4 stars
6
3 stars
3
2 stars
5
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Reliability

Numerous customers reported issues with mail delivery, including lost packages and inconsistent service.

Customer Service

Feedback highlighted a mix of experiences, with some staff being friendly and helpful, while others were described as rude and unprofessional.

Efficiency

Many reviews mentioned long wait times and slow service, particularly during busy periods, leading to frustration among customers.

Passport Services

Experiences with passport appointments were mixed, with some customers praising the efficiency and helpfulness of staff, while others faced significant issues and miscommunication.
  • CM
    Christianne McNulty
    Dec 23, 2025
    1.0
    Outgoing mail not picked up for two days in a row and no mail at all today. Even called about it yesterday and they said they would leave a note for the carrier, I guess they decided not to come at all. Very frustrating!
  • MD
    Matt D
    Dec 19, 2025
    1.0
    Multiple lost packages that originated at this location, and zero help from USPS in tracking them down. I live a half mile away and travel further to other locations because this one has proven so unreliable.
  • GM
    Greer Mackie
    Dec 13, 2025
    1.0
    This post office is awful. Had a passport appointment that we had made weeks in advance and had to drive 45 min to get to. We showed up and they told us that the passport clerk called out sick, but we did not get a phone call or notification even though he said they did. He then wanted to reschedule me for a month out which means we will have to pay the $65 expedite fee. Sounds like the manager should be paying that for us.
  • DW
    DAVie De Wavy
    Dec 9, 2025
    1.0
    I wanted to know where the post office mailbox was located on the King Soopers parking lot near Sheridan and 64th, but the Internet wouldn't tell me where it was at. So I tried calling the Post office, but the automated system just kept asking me unrelated questions . I fought it for a while , but decided to drive over to the Arvada post office, but all the drive up mail boxes were faced the wrong way. I need to write to my congress people and tell them to privatize the post office, as every time I need assistance I only get frustration.
  • JR
    Jenny Rhoades
    Dec 8, 2025
    5.0
    I'm not sure why this post office has such negative reviews. Coming from an unbiased customer, every time I've visited (about 10-15 times total), its been super speedy service from kind staff. Most of my issue began from having an old mailbox that wouldn't lock anymore and one that I lost a mailbox key for. I went into the USPS and they walked me through what forms to ask for rekeying and for holding mail. They were upfront on the cost for key replacement and the timeline, so in the interim I've come in for mail and to send some packages around the holidays. I must say- after being to other USPS in the area (one near Jefferson County Courthouse and Wheat Ridge), this one is way more efficient (waiting at most 5 minutes) and kinder service. The workers genuine care about their customers and try their absolute best to get the info you need for mail decisions. 5/5

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.