United States Postal Service

2.3
282 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 21200 Oxnard St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21200 Oxnard St, Woodland Hills, CA
91367, United States

Hours

Reviews

2.3
282 reviews
5 stars
70
4 stars
15
3 stars
10
2 stars
9
1 star
178

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly from management, leading to negative experiences.

Staff Performance

While some employees received praise for their helpfulness, others were criticized for incompetence and lack of knowledge.

Long Wait Times

Customers frequently mentioned long lines and slow service, indicating understaffing and inefficiency.

Package Issues

Numerous complaints about lost or misdelivered packages were noted, contributing to customer frustration.

Location Conditions

The post office was described as clean and organized, but parking was often cited as a significant issue.
  • VB
    Vera Barsegian
    Nov 13, 2025
    1.0
    Terrible experience at this USPS location. The supervisor, Manmeel, was extremely rude and unprofessional. Their driver couldn’t find my address, so I came in personally to pick up my package, but she refused to release it even after I showed a clear photo of my ID. On top of that, she was dressed very unprofessionally, wearing heavy blue eye shadow, and acted like she couldn’t care less about helping customers. Absolutely unacceptable attitude and service.
  • MH
    Miki Harouni
    Oct 31, 2025
    1.0
    This is the worst post office I’ve ever been I came with my baby. The guy was supposed to help me disappear to the back for almost 10 minutes. Then he sent me to someone else that didn’t even know what he’s talking about. I was there one year ago and the staff that worked there were much better than this unprofessional workers that I needed to handle today
  • NG
    Nancy Greenfield
    Oct 7, 2025
    5.0
    I like this location. Close to where I live and a lot of parking.
  • CC
    Chris
    Sep 13, 2025
    2.0
    Hours on the window say lobby is open until 7pm Mon-Sat. I guess they can just close it whenever they want to...? 🤷 Scrooo the people paying for PO Boxes, right?
  • MA
    Mona Arabi
    Sep 10, 2025
    1.0
    had a terrible experience with USPS. My package was returned to the office due to an address issue. When I called, I was told to pick it up the next day. Upon arriving, the manager, named Mami, was extremely rude and unhelpful. She refused to hand over my package despite having all the necessary proof. When I asked for her full name, she hung up on me. This level of customer service is unacceptable, tomorrow is my engagement party and my dress was on that package,your ruined my day

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.