United States Postal Service

2.3
283 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 21200 Oxnard St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21200 Oxnard St, Woodland Hills, CA
91367, United States

Hours

Reviews

2.3
283 reviews
5 stars
71
4 stars
15
3 stars
10
2 stars
10
1 star
177

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly supervisors, leading to a negative customer experience.

Delivery Issues

Many customers reported problems with package delivery, including lost packages, delays, and incorrect deliveries.

Staff Performance

While some employees received praise for their helpfulness, others were criticized for being rude and unhelpful, indicating inconsistency in service quality.

Location Convenience

The location is appreciated for its proximity and parking availability, but the overall experience is marred by long wait times and poor service.
  • JF
    Joanne Fields
    Dec 27, 2025
    2.0
    The manager is super confrontational and rude. I never get my packages delivered to my house when I’m home all day. They leave a note when they feel like it to inform me they tried to deliver. So disappointing that tons of my Christmas gifts are all missing and probably sitting in there back room. The worst part I had my son go with a so called notification and they wouldn’t give the package to him. Also when I have gone I go through the same issue when I have the notification with me.
  • VB
    Vera Barsegian
    Nov 13, 2025
    1.0
    Terrible experience at this USPS location. The supervisor, Manmeel, was extremely rude and unprofessional. Their driver couldn’t find my address, so I came in personally to pick up my package, but she refused to release it even after I showed a clear photo of my ID. On top of that, she was dressed very unprofessionally, wearing heavy blue eye shadow, and acted like she couldn’t care less about helping customers. Absolutely unacceptable attitude and service.
  • MH
    Miki Harouni
    Oct 31, 2025
    1.0
    This is the worst post office I’ve ever been I came with my baby. The guy was supposed to help me disappear to the back for almost 10 minutes. Then he sent me to someone else that didn’t even know what he’s talking about. I was there one year ago and the staff that worked there were much better than this unprofessional workers that I needed to handle today
  • NG
    Nancy Greenfield
    Oct 7, 2025
    5.0
    I like this location. Close to where I live and a lot of parking.
  • CC
    Chris
    Sep 13, 2025
    2.0
    Hours on the window say lobby is open until 7pm Mon-Sat. I guess they can just close it whenever they want to...? 🤷 Scrooo the people paying for PO Boxes, right?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.