United States Postal Service

Reviews

• NJ

  Nicollette Jacobsen

  Dec 2, 2024
  1.0
  (This occurred on the afternoon of Wednesday, Nov. 27, 2024). I was sending some fragile items to a friend who had just gotten married (2 mugs and a frame) and the frame and one mug were received broken. According to my friend, who told me that just now, there were NO fragile stickers on the box. The lady who was assisting me on Wednesday saw those items when I was selecting a box, and I told her as well that these are fragile, she also saw me with a bundle of bubble wrap so I would make sure the box would be as protected as possible. Well upon checking out and the thing on the screen about hazardous materials, fragile items, liquids, etc. popped up and she said “I know you have fragile items but you can press no because this is mostly asking about liquids.” I was suspicious of that but stupidly pressed no anyway. So idk what she was thinking but I won’t come back. Had I pressed yes, I think that box would’ve had fragile stickers on it and the handlers would’ve been more careful.
• BS

  Bright Sunshine

  Feb 16, 2023
  1.0
  Walked in and no employee's at the counter- stood there for about 5 mins (FED EX was there as well waiting), finally Hilda walked from the back she started to help me and as she was helping(I was on the clock, there for work) more people started to form a line she asked me to step to the side so she could help the other people not because there was an issue or any such thing just because she her exact words were this is taking too long and I want to clear the line out. I step to the side - she helped 2 people and called me back up to the counter continued helping me and again asked me to step to the side I told her I am on the clock I need to get to my office she said well next time go to a different Post Office she will ONLY help with 5 pieces of mail at a time. I did let her know I will be calling the Post Master and she did not care just said go to a different Post Office.
• CA

  Cyannah Amadeus

  Apr 15, 2020
  1.0
  The worst postal exchange and customer service EVER! The clerk Hilda was very rude to the point of yelling at me because I couldn't understand her due to her heavy Hispanic accent and rushed vocabulary. The manager apologized but I will never use this office again! Born half Hispanic and half African it was very unpleasant to be treated so badly by a woman who could have easily been my aunt or cousin. Had she spoke to me in Spanish I would've probably understood her confidently, however her tone, gestures and facial expressions left much to be desired in the area of common courtesy and politeness. I don't recommend using this office to anyone seeking a decent customer service experience.

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