United States Postal Service

2.4
150 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 15030 Goldenwest Cir to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15030 Goldenwest Cir, Westminster, CA
92685, United States

Hours

Reviews

2.4
150 reviews
5 stars
44
4 stars
5
3 stars
4
2 stars
6
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific employees mentioned for their poor attitudes and lack of professionalism.

Efficiency

Customers experienced long wait times and inefficient service, particularly during busy hours, leading to frustration and wasted time.

Package Handling

There are numerous complaints about lost or mishandled packages, with customers expressing concerns about the security and reliability of package drop-off.

Passport Services

The passport application process was frequently criticized, with reports of incorrect information, rude staff, and cancellations without notice.

Positive Experiences

Despite the negative feedback, some customers noted positive interactions with specific employees who provided helpful and friendly service.
  • TR
    Trashy Guy OC Junk removal
    Sep 15, 2025
    1.0
    Unfortunately I have dropped off 3 packages all on separate occasions and if I don’t scan them in they seem to never ever get scanned in and they disappear as if they never existed. It’s a possibility that someone at the post office is stealing packages if they don’t get scanned in, they take advantage of the fact that there’s no paper trail
  • TC
    Tehya C
    Aug 23, 2025
    5.0
    Kim and her coworker were very nice, thank you for being pleasant and working quickly (:
  • RB
    Rick B
    Jul 15, 2025
    5.0
    I go to this post office every day and I normally use the self checkout machine which is great 99.9% of the time and to avoid a few clerks who like to throw your package in the back box. Yesterday the system was down so I proceed to have a clerk scan me in. I got there around 9 or so and it was a mad house and there was only one person holding the fort down, David. Under fire from stamps going up, passports, customers, system down he still kept his cool, professional, friendly and always hard working when I'm there and not gossiping. Where was his team? That wasn't cool but it just showed to me his true character under unneeded stress. Great job David!
  • IN
    Ivy Nguyen
    Jul 1, 2025
    1.0
    Really take my time even though I already have schedule, I came there twice and my appointments were cancelled twice. Never came here please if you do not want to waste your time.
  • PT
    P TRAN.
    Jun 28, 2025
    1.0
    Canceled passport appointment without any notice, wasting my time,We waited month for this,stupid...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.