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Your small business is anything but small. That's why you need a print partner you can count on. Discover a team of Print Advisors at our Westlake Village, CA store ready to help you bring your big ideas to life.
I have used the machines in the past to print from a flash drive and I have had no issues. Lately, I went today and two weeks ago and it seems they don’t check the machines. One had no ink, the other was not working at all. The person at the printer center told me I had to wait 15 minutes if I wanted to be helped because she couldn’t. Both times the machines were down and no one around to help.
IM
Ilya Mavropulo
Aug 24, 2025
3.0
I visit this Staples location quite frequently, and unfortunately, my experience with the staff has consistently been disappointing. The team here does not seem customer-oriented at all.
They refuse to assist with the DIY kiosks, even when it’s clear that they could resolve simple issues. Instead of attempting to help, they often just decline requests. When mistakes happen—such as printing an order incorrectly—there’s no acknowledgment or apology. Overall, the staff does not go the extra mile and sometimes come across as impolite.
Most recently, I needed to print just one document, but the DIY kiosk was glitching. I asked the manager if he could assist, but he refused, saying they weren’t taking my order—even though there were still three hours left before closing. The printing machines were not working, yet right after refusing, the manager spent about ten minutes chatting casually with someone at the UPS kiosk. This made the refusal feel even more dismissive.
This kind of customer service leaves a very negative impression. I truly hope the manager and team will reflect on this feedback and take action to improve the customer experience.
LM
LuAnn Malcolm
Aug 13, 2025
5.0
Great service in the print dept at the Westlake store. Ask for Kelly.
SL
Scarlett Lani
Aug 2, 2025
5.0
Kelly in the Print Dept. at the Westlake Village, CA store always does stellar work. Friendly, professional, efficient, precise, and expedient.
Frequently Asked Questions About Staples Print & Marketing Services
What printing and marketing services are offered at Staples Print & Marketing Services in Westlake Village?
Staples offers high-quality print and marketing services including business cards, posters, banners, signs, and more to meet your printing needs.
What are the operating hours of Staples Print & Marketing Services in Westlake Village?
The store is open Monday to Friday from 8:00 AM to 9:00 PM, Saturdays from 9:00 AM to 9:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Does Staples Print & Marketing Services in Westlake Village offer pickup and delivery options?
Yes, they offer in-store pickup, curbside pickup, delivery, and same day delivery services to suit your convenience.
What payment options are accepted at Staples Print & Marketing Services?
Staples accepts American Express, Android Pay, Apple Pay, check, Discover, Mastercard, and Visa payments.
Is there free Wi-Fi available at Staples Print & Marketing Services in Westlake Village?
Yes, free Wi-Fi is available for customers at this location.
Can I shop in-store at Staples Print & Marketing Services without an appointment?
Yes, in-store shopping is available without requiring an appointment.
What nearby places can I visit around Staples Print & Marketing Services in Westlake Village?
You can visit Russell Ranch Park, Westlake Village Marketplace shopping center, and enjoy dining at nearby restaurants like Panda Express, Chipotle Mexican Grill, and Pieology Pizzeria.
Is there a Starbucks nearby Staples Print & Marketing Services if I want to grab a coffee before or after my visit?
Yes, there are Starbucks locations nearby where you can enjoy coffee or smoothies around your shopping experience.
Are there convenient shipping services near Staples Print & Marketing Services in Westlake Village?
Yes, nearby you will find Amazon Locker - Ter and UPS Alliance Shipping Partner for courier, delivery, and shipping needs.
How can I contact Staples Print & Marketing Services in Westlake Village?
You can call them at +1 818-865-9660 or visit their website for more information.