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Brand Certified

United States Postal Service

2.6
(139 reviews)

Business Details

1601 Merkley Ave, West Sacramento, CA
95691, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1601 Merkley Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1601 Merkley Ave, West Sacramento, CA
95691, United States

Hours

Reviews

2.6
139 reviews
5 stars
46
4 stars
7
3 stars
5
2 stars
11
1 star
70

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported lost or delayed packages, with many experiencing significant delays in delivery times.

Customer Service

Feedback on customer service is mixed; while some staff are described as friendly and helpful, many reviews highlight rudeness and a lack of assistance.

Facility Conditions

The post office is noted to be old and overcrowded, contributing to a frustrating experience for customers.

Operational Hours

Customers expressed frustration over inconsistent operational hours, including early closures and difficulty accessing PO Boxes.
  • AH
    armando hernandez
    2 days ago
    1.0
    I would give it a 0 but 1 is the least they have well my letter arrived here and I know bb ecsuse I bought a tracking service and now it is lost , it's been 3 days and the delivery address is very close to this location . I already reported it to USPS and it is under investigation but we all know how that goes
  • PF
    P F
    Dec 26, 2025
    1.0
    Was there for 20 minutes on the 24th and no one was there during SCHEDULED hours to receive parcels. This location is horrible with following their OWN business hours. Had another woman waiting with me to drop off parcels at 2:15PM. She was holding over 10-20 parcels struggling. The drop off closes at 3PM. Can someone explain this?
  • MP
    Memphis Parsley
    Nov 20, 2025
    3.0
    Very old facility. Overcrowded. Slow. Too tiny
  • MA
    Melinda Aymont
    Nov 1, 2025
    1.0
    Horrible job by postal staff. Train your staff in ALL of your locations. Ensure they are aware thta public photography is allowed and the supervisors help ALL customers...They should NEVER not assist a customer just because he taking videos in a PUBLIC space!
  • RM
    Rachel Medrano
    Sep 30, 2025
    1.0
    My package arrived at this distribution center on September 19 and has been in "arriving late" transit limbo despite only needing to be delivered to Citrus Heights. After 11 days of waiting I finally have a tracking update today on Sept 30th, and my package was mistakenly sent up to Juneau, Alaska. Now that's impressive. It's wonderful that my purchase is getting a big vacation but I really would've just loved a timely delivery. Sure hope it comes home soon.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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