United States Postal Service

1.8
186 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1125 N Fairfax Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1125 N Fairfax Ave, West Hollywood, CA
90046, United States

Hours

Reviews

1.8
186 reviews
5 stars
28
4 stars
5
3 stars
7
2 stars
7
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with many customers feeling belittled and disrespected.

Facility Issues

Customers report long wait times, understaffing, and broken self-service machines, contributing to a frustrating experience.

Mixed Experiences

While many reviews are negative, a few customers mention positive interactions with specific employees, indicating inconsistency in service quality.

Cleanliness and Maintenance

The facility is described as dirty and poorly maintained, with complaints about the overall environment.

Accessibility

Parking is often cited as a problem, with limited availability making visits more difficult for customers.
  • JJ
    J
    Oct 27, 2025
    1.0
    I’ve never seen something like this before in my life, but I bought glasses for my mom, wine glasses and packed them with more bubble wrap than something heading into outer space, only to be told by the lady in the front that if she puts a fragile sticker on them most likely postal workers will look to damage the box. Uhm what? I literally could not believe what I was hearing at which time she took my box, turned around and slammed it into the outgoing mail. I knew instantly that the glasses were broken and not surprisingly when they arrived four days later to my 77-year-old mom all of them were broken. I obviously am placing a formal Complaint with the United States Postal Service
  • AA
    Artie
    Oct 27, 2025
    1.0
    Worst post office in LA. Employees are miserable and rude, they have hardly any supplies, and ran out of important things like flat rate boxes, and don't seem to restock them very often. I always avoid this post office if possible and I suggest you do the same!
  • VB
    Victoria Bekoeva
    Oct 24, 2025
    1.0
    A very unfortunate experience, you see, I have bad energy 🤣, just because a woman is unhappy with her job and she is so miserable that she doesn't understand what. Her energy is terrible, and she needs to either change jobs or not work at all. A terrible post office and a terrible experience.
  • NM
    Nima Mirzai
    Oct 15, 2025
    5.0
    i enjoy coming here although when i drop off pre labeled packages they are not always scanned which delays tracking updates. they also do not have a drop off bay for bulk package drop off.
  • AS
    Aussie Sal
    Sep 2, 2025
    5.0
    I absolutely love this post office. The men and women that work there are very very nice extremely talkative answer all your questions they even greet you with a good morning or a hello extremely friendly post office love my West Hollywood Post office on Fairfax Kudos to you guys and keep up the good work love always a resident of West Hollywood. P.S. I'VE BEEN GOING TO THIS POST OFFICE FOR AROUND 15 MAYBE 20 YEARS SO I KNOW THIS POST OFFICE WELL

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.