United States Postal Service

1.8
190 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1125 N Fairfax Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1125 N Fairfax Ave, West Hollywood, CA
90046, United States

Hours

Reviews

1.8
190 reviews
5 stars
30
4 stars
6
3 stars
7
2 stars
7
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers feeling belittled and disrespected during their interactions.

Staffing Issues

Customers frequently reported long wait times due to understaffing, with only one or two employees available to assist a large number of patrons.

Facility Conditions

The post office was described as unclean and poorly maintained, with broken self-service machines and inadequate supplies.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive experiences with certain staff members, indicating inconsistency in service quality.
  • AS
    Andrew Strauss
    Dec 15, 2025
    4.0
    This is a wonderful spot for picking up stamps, mailing your letters, and shipping your packages!
  • RW
    Robb W.
    Dec 4, 2025
    5.0
    Great post office and staff!
  • SY
    Skander Ya
    Nov 26, 2025
    1.0
    Dropped off multiple packages and only one was scanned. No traceability of the packaages.
  • JJ
    J
    Oct 27, 2025
    1.0
    I’ve never seen something like this before in my life, but I bought glasses for my mom, wine glasses and packed them with more bubble wrap than something heading into outer space, only to be told by the lady in the front that if she puts a fragile sticker on them most likely postal workers will look to damage the box. Uhm what? I literally could not believe what I was hearing at which time she took my box, turned around and slammed it into the outgoing mail. I knew instantly that the glasses were broken and not surprisingly when they arrived four days later to my 77-year-old mom all of them were broken. I obviously am placing a formal Complaint with the United States Postal Service
  • AA
    Artie
    Oct 27, 2025
    1.0
    Worst post office in LA. Employees are miserable and rude, they have hardly any supplies, and ran out of important things like flat rate boxes, and don't seem to restock them very often. I always avoid this post office if possible and I suggest you do the same!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.