United States Postal Service

Reviews

• TT

  TT

  Dec 23, 2025
  1.0
  I came in 10 minutes late for my passport appointment, and the guy at the passport service told me I could no longer be seen. That’s fine, I understand rules are rules. However, the walk-in process and the information given to me were extremely misleading and frustrating. This guy told me they accept walk-ins on Tuesday and Thursday, and specifically said to come at 9:30 AM if I wanted to do a walk-in. The next day, I arrived early at 8:50 AM. It was the same mid-age guy at the passport service window. I was told to put my name on the walk-in list, and the first available spot listed was “10:00–10:15.” I explained that I didn’t know about this timing, since the only instruction I was given the day before was “come at 9:30.” He then said he told me 9:30 just so I would arrive early, not because walk-ins actually start then. At that point, I was already concerned because I needed to go to work. He told me, “If someone doesn’t show up, we can squeeze you in,” which gave me the impression I might be done by around 10:15. While waiting outside, someone came in claiming they had a 10:00 AM appointment, which already conflicted with the walk-in slot I had been assigned. That felt off. I asked another staff member what would happen if appointment holders kept coming and I never got “squeezed in.” She checked with the guy and came back to tell me that the next guaranteed open slot was actually at 11:00 AM, and that I might have to wait until then if all appointments showed up. This raised a serious question: Why wasn’t I told this upfront at 8:50 AM??! Why give me false hope that I could be done by 10:15 , or even earlier, when there was already a known open slot at 11:00??? By 9:50 AM, the 9:30 appointment still wasn’t finished and the 10:00 appointment was already waiting. I realized I had spent AN HOUR waiting based on misleading information!! so I left to avoid wasting even more time. The walk-in system itself is flawed, but the bigger issue is the lack of transparency and inconsistent information: 1. I should have been told clearly that walk-ins effectively start at 10:00, and even then are not guaranteed due to appointments. 2. I should have been told upfront that 11:00 was the next guaranteed opening. 3. Being told to “come at 9:30” without explaining that this was 30 minutes before walk-ins even begin is misleading and creates false expectations. Seriously, how hard is it to mention upfront that I might need to wait up to two hours? A little honesty at the beginning would have saved everyone time, but apparently that wasn’t a priority.
• CC

  Chelsea

  Dec 23, 2025
  1.0
  Some of their staff are very poor at explaining things, especially those handling passport services. It’s a complete waste of people’s time. I would suggest they provide better training.
• DS

  daniel s

  Dec 13, 2025
  1.0
  This location is ok but problems are the front desk employee, me and my girlfriend both have very negative experience, Anita the female employee is very rude and inpatient, we decided to file a formal complaint against her, last week I was there try to mail my package that I sold on ebay( I was on my vacation so I was rushing to mail it on Monday)I printed out priority mail label via ebay website and rushing to the post office during my lunch break. Unfortunately Anita was at the desk, she speak in very rude tone with very disrespect manner, she told me I can't use the label and their usps box because I need to paid more, she told me go home take out the label and file refund and reprint, I told her I printed though ebay website with discounted price why I can't use it. She told me that there will be extra charge to my account if I decided to mail it. The package was successfully delivered with no problem 😊
• JL

  Jia Li

  Nov 4, 2025
  1.0
  Rude front desk
• XZ

  Xuelin Zhu

  Sep 29, 2025
  1.0
  I came to this post office to get a Change of Address form. I saw the clerk give one to the customer in front of me, but when it was my turn, she said there were no forms left. This felt very unfair and made me feel discriminated against. Very disappointed with the service.

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