Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 396 S California Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
396 S California Ave, West Covina, CA
91793, United States
Hours
Reviews
2.0
149 reviews
5 stars
30
4 stars
4
3 stars
7
2 stars
8
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with specific mentions of employees being disrespectful and dismissive towards customers.
Efficiency
Customers frequently reported long wait times, disorganization, and inefficiency in service, leading to frustration during visits.
Package Handling
There were multiple complaints about mishandled packages, including lost items and incorrect deliveries, raising concerns about reliability.
Staff Knowledge
Several reviews indicated that staff members lacked knowledge about procedures and services, contributing to customer dissatisfaction.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees for their helpfulness and positive interactions.
- JLJia LiNov 4, 20251.0Rude front desk
- XZXuelin ZhuSep 29, 20251.0I came to this post office to get a Change of Address form. I saw the clerk give one to the customer in front of me, but when it was my turn, she said there were no forms left. This felt very unfair and made me feel discriminated against. Very disappointed with the service.
- SESara ElizabethAug 12, 20255.0Lines go by fast, staff is super nice. Ning is always sooo helpful and funny
- EHEdward HurtadoAug 12, 20251.0By far the worst customer service
- LAlucia alvarezJul 31, 20251.0Anita is very rude. She denied me the form to process the passport, I was waiting for 25 minutes, to tell me to make another appointment. Another worker Another worker kindly gave me another application.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 396 S California Ave?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can also provide passport photos by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment which you can schedule online; limited walk-in hours may be available at some locations.
What are the operating hours of this Post Office?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and on Saturdays from 9:00 AM to 2:00 PM. It is closed on Sundays.
Can I rent a PO Box at this location and how?
Yes, you can rent a PO Box by searching and reserving online or applying in person with two valid IDs and a completed application.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours vary; check with this location for exact access times.
What nearby places can I visit around the USPS at 396 S California Ave?
Nearby places include the West Covina Civic Center for arts and entertainment, California Fish Grill for dining, and LensCrafters for eyewear services.
Are there any shopping options near this Post Office?
Yes, nearby shopping options include Genesco shoe store, Macy's Backstage department store, and Pier 1 Imports furniture store.
What local dining spots are close to the USPS location?
You can enjoy meals at Rero's Burrito Co for Mexican food, Round Table Pizza for pizza, or S'Moreology bakery and ice cream shop nearby.
How can nearby services like CER Construction or Gold's Gym enhance my visit to the Post Office?
While at the Post Office, you can easily access nearby professional services like CER Construction for your real estate needs or visit Gold's Gym for fitness activities.