United States Postal Service

2.5
132 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 280 S Lemon Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
280 S Lemon Ave, Walnut, CA
91788, United States

Hours

Reviews

2.5
132 reviews
5 stars
36
4 stars
9
3 stars
10
2 stars
3
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and lacking basic people skills.

Delivery Issues

Customers reported frequent problems with mail delivery, including lost packages and delays, leading to frustration and distrust in the service.

Staff Attitude

Many reviews mentioned a negative attitude from staff, particularly from certain employees, which contributed to a generally unpleasant experience for customers.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service provided.

Operational Hours

Customers expressed confusion and frustration regarding the posted hours and actual service availability, particularly concerning package drop-off times.
  • AB
    Adventures with Beng
    Nov 7, 2025
    1.0
    The employees here specially the ladies need to learn proper customer service. They are rude to the customers..
  • JJ
    Jess
    Nov 2, 2025
    1.0
    how are you not able to drop off mail in the mailboxes on the weekends? what is our taxes paying for?
  • RG
    ras gan
    Nov 2, 2025
    5.0
    No comment
  • PL
    Peter Lee
    Oct 29, 2025
    1.0
    I have USPS preview in my email, for 4 straight days I was supposed to receive mail but I didn't get anything. On the 5th day, I visited this store to complain and somehow my mail was delivered but only for the mail shown in my preview for Day #5. However, I am assuming the missing mail from those 4 previous days is now gone forever? Also rude customer service. They even said maybe your mail was stolen which was bogus, I have a security system and the mailman never showed up.
  • YZ
    Yuan Zhu
    Oct 16, 2025
    1.0
    Not friendly especially the manager

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.