United States Postal Service

2.4
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2070 N Broadway! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
2070 N Broadway, Walnut Creek, CA
94596, United States

Hours

Reviews

2.4
166 reviews
5 stars
49
4 stars
6
3 stars
9
2 stars
8
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Many customers noted long wait times and understaffing, leading to frustration during busy periods.

Lost Mail Issues

Several reviews highlighted problems with lost or misdelivered mail, raising concerns about the reliability of the service.

Facility Conditions

Customers suggested that the post office could benefit from better funding and improvements to the facility.
  • AI
    Aaron Melgoza II
    Jan 1, 2026
    5.0
    Wonderful post office. Love all the people who work at WC site. Always willing to help and get our mail out the door. It does look like they could use some more funding for the facility. Its 2026, time to make it state of the art.
  • HB
    Hardev Banga
    Oct 28, 2025
    1.0
    If this the last Post office in USA, i still won't suggest you this place.
  • NS
    Nicole Fernandez - Stanley
    May 1, 2025
    5.0
    I come to this post office often. Michael and Ruth always greet customers with a smile. They interact with people in line. Always helpful and give the guidance that I need when shipping packages. It’s refreshing to walk in the post office and see their beautiful smiles. I appreciate you both for helping me this morning. Keep smiling 😊 Today June 17th I was greeted with a smile and a good morning from a lovely staff member. Ruth is always a delight to assist me and today Theresa was all smiles and making eye contact and greeting all customers. I’m always treated and greeted when I come to the post office! Thank you ladies for the positive energy in the morning
  • MS
    Myles Sanders
    Jan 22, 2014
    1.0
    Worst company you could chose to mail out items. No reliable pick up service, they have missed 5pickups in a row. Custer service is none existing and no one will answer the phone. Never use USPS, UPS or FedEx is 100% better option

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.