United States Postal Service

2.4
165 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2070 N Broadway! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
2070 N Broadway, Walnut Creek, CA
94596, United States

Hours

Reviews

2.4
165 reviews
5 stars
48
4 stars
6
3 stars
9
2 stars
8
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Customers frequently mention long wait times and understaffing, leading to frustration during busy hours.

Lost Mail Issues

Several customers reported lost or misdelivered packages, indicating a lack of accountability and care in handling mail.

Parking and Accessibility

Parking is often described as limited and crowded, contributing to a negative experience for customers.

Positive Experiences

Despite the negative feedback, some customers have had positive experiences with specific staff members who provided excellent service.
  • HB
    Hardev Banga
    Oct 28, 2025
    1.0
    If this the last Post office in USA, i still won't suggest you this place.
  • JS
    Jennifer Sung
    Jul 14, 2025
    5.0
    Shai was the one who helped me twice already, twice I was meiling some important mail/package. He was patient, kind, compassionate and extremely helpful. I understand post office many times are slow and inefficient. Shai was not and he really made my post office experience level up 300%!!!!
  • KA
    K Anderson
    Jul 9, 2025
    5.0
    Best, quickest courteous service I've ever received at a US Post office.
  • CS
    Craig Setzer
    Jun 27, 2025
    5.0
    Great customer service.
  • KK
    Kaitlyn Kong
    Jun 17, 2025
    5.0
    Idk why they have low stars the woman who helped me was so kind and helpful!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.