United States Postal Service

2.4
325 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 16333 Green Tree Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
16333 Green Tree Blvd, Victorville, CA
92395, United States

Hours

Reviews

2.4
325 reviews
5 stars
88
4 stars
19
3 stars
15
2 stars
12
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Long Wait Times

Customers consistently reported long lines and slow service, often waiting over 40 minutes to be attended.

Reliability Issues

There were multiple complaints about mail not being delivered, packages going missing, and inconsistent collection times.

Facility Condition

The post office's appearance was described as neglected and unwelcoming, with calls for improvements to the environment.

Staffing Problems

Many reviews pointed out understaffing during peak hours, contributing to the long wait times and poor service.
  • RV
    Rigoberto Velasquez
    2 days ago
    5.0
    Nice people and great service
  • CA
    Christian Arostegui
    Dec 13, 2025
    1.0
    They canceled my passport appointment twice in the morning when my appointment was and they don’t pick up the phone. They conveniently were able to call me and leave a voicemail to tell me the appointment was canceled, but were not available otherwise. Go somewhere else
  • MF
    Manuel Flores
    Nov 26, 2025
    1.0
    Horrible service long lines that dont move lazy staff worst than the dmv
  • JS
    Jeremy Siers
    Nov 24, 2025
    1.0
    These workers are rude and unprofessional. I try to avoid them by dropping off at 6am when they open however that’s NEVER the case because it’s always closed until 6:45am-7am. I’m not sure why they don’t unlock the doors when they’re supposed to at 6am. Hesperia opens at 6am on the dot !!
  • LA
    Linda Anthis
    Nov 8, 2025
    2.0
    Terrible! Our mailboxes were broken into 2 MONTHS ago. The apparently understaffed employees have not come to change the main lock in 2 MONTHS!!! We all have to go to the Green Tree postoffice and stand in 45 MINUTE LINES to get our mail. This is an ELDERLY community, but they can't get it together to fix their lock so that ELDERLY people don't have to spend HOURS and HOURS in line for their mail for the last 2 MONTHS! TERRIBLE!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.