Primo Brands Delivery

Reviews

• JS

  Justin Soenke

  Jan 24, 2026
  1.0
  This company charges me monthly and hasn't delivered water in over five months. Started out as Sparkletts. My online account says I need to pay a balance to resume service, but I have a zero balance and they keep successfully charging me each month. When I contact customer support, they assure me that I will receive my scheduled delivery but the date comes and goes, they charge me and I get receive nothing. Luckily I had some extra bottles delivered over a year ago in case of emergency. But now I have about 12 empty bottles for them to pick up.
• HK

  Huntress Kiba

  Aug 10, 2025
  1.0
  I was a customer of ready refresh for 4 years and they just merged to Primo. The worst company ever. They will not bring you your order they will charge you they wont tell you theres no customer service and you can only get orders with 3 weeks notice and then the day will come and they will bring 1 5 gallon juh as opposed to the 6 your ordered
• AC

  Ashley Cole

  Jul 14, 2025
  1.0
  Awful company. DON’T USE THIS COMPANY!!! If I could leave no stars I would. The customer service is awful. The number they give you to call them is a joke. You’ll be on hold for over an hour and that’s not an exaggeration. Primo brands has rescheduled my delivery 5 times now. I called earlier today and was on hold for an hour and a half. When I finally got a hold of someone they told me they would “send a message to the branch to make sure they get there today” only to receive an email about 15min ago saying “sorry we missed you, we’ve rescheduled you to Wednesday” 🤬 they didn’t even come by!! WORSE COMPANY EVER!
• OO

  Open1seyes

  Jan 23, 2023
  5.0
  Excellent service. Professional and dependable