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Visit your local Post Office™ at 15701 Sherman Way! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
Hours
Reviews
2.8
331 reviews
5 stars
116
4 stars
30
3 stars
18
2 stars
12
1 star
155
What are people saying?
AI-generated from recent customer reviews
Efficiency
Customers appreciated the efficiency of the staff, especially for passport services when appointments were made.
Customer Service
While some staff were noted as friendly and helpful, there were multiple complaints about rude and unprofessional behavior from certain employees.
Long Wait Times
Many reviews highlighted excessively long wait times, particularly for walk-in services, with some customers waiting several hours.
Delivery Issues
Numerous complaints were made regarding unreliable delivery services, including packages marked as delivered but not received.
Facility Conditions
Customers expressed dissatisfaction with the lack of seating and restroom facilities, as well as issues with parking availability.
- RGRyders GamingNov 12, 20255.0This place was so organized for the passports! I had an appointment at 12:30, went in 15 minutes early and was out at 12:35! Amazing. Even the no appointment line only had a few people in it. They will take your passport picture there for $15 , so, don't get ripped off by getting it somewhere else for a lot more... Like I did. 🙄 Pretty friendly and very efficient staff. 👍
- SDS DAug 1, 20254.0Only 4 stars because of the long wait ( 1hr outside, about 2 inside just waiting) but know that I did not have an appointment. Staff was extremely knowledgeable, helpful AND friendly! (Though tired, they're dealing with a lot). 1. Make sure your documents are COMPLETELY filled out BEFORE coming. If not I guess do it in line outside but bring a clipboard or something to write on. They do have a LIMITED supply of paper applications and they run out so that's why they recommend coming with your own. 2. Be prepared to wait. Bring water, headphones, a portable charger for your phone, a book, playing cards, whatever. You're gonna have to kill some time. There is AC inside and god bless them a fan (and it's hot) but there's an outside area with tables should you brave the heat (some of them have umbrellas so it's not too bad). One lady brought lunch with her. Queen. 3. Be prepared to STAND too. There aren't enough chairs. Wear comfortable shoes. 4. There are NO public bathrooms. 5. There are vending machines that are cash/coin only. Not sure if it's expensive but at least those are an option. 6. There was a fruit vendor near here and that fruit looked glorious in this heat so BRING CASH and support your local vendor. All in all, my partners appointment only took him like 5 mins lol. Other people's seem to take way longer.
- MMM MinaJul 10, 20253.0Customer service is good when you get inside, but we were there as walk-in today(Thursday) and waited around 6hrs to submit paperwork. They are currently only accepting ds 11 application, and the application, if printed online, cannot be double sided. They do have forms in front of line to be completed while waiting. It's definitely better to get an appointment. One of the workers mentioned Glendale has availability next week, so we will get that for our kids, and for kids under 14 both parent need to be present to apply.
- LZLaura ZJul 9, 20255.0Fast and friendly!
- ALAlbert LevittJun 12, 20251.0Subject: Complaint about Supervisor Conduct and Facility Conditions at Sherman Way USPS Office I am writing to file a formal complaint about my experience at the Sherman Way USPS office on June 19, 2025. I arrived with ten minutes to spare before the official closing time. However, upon turning into the USPS driveway from Sherman Way, I discovered—only at that moment—that the entire parking lot was closed for reconstruction. There was no signage or prior warning to alert drivers until they were already attempting to enter. This forced me to look for alternate parking and led me to arrive only one minute past closing time. At the entrance, I was blocked by a woman identifying herself as the supervisor, named Ms. Gain (spelling may vary). She refused to let me in, which I understand is within her rights. However, I believe that the responsibility for lack of signage falls directly on USPS management — specifically her, as the on-site supervisor. This was a preventable issue. More importantly, when I tried to explain the situation, she asked if I spoke Russian and then switched the conversation to Russian. She then said: “Only Russians always complain. Unorganized people always come late.” This statement is deeply offensive and discriminatory. I am a U.S. citizen and have the right to equal treatment regardless of my national origin. Her remarks were not just inappropriate — they were xenophobic and caused me emotional harm. It was a violation of my dignity and rights. Additionally, Ms. Gain was not wearing an official USPS badge or uniform like the other employees. She had only a small tag in her pocket. When I asked her to confirm her name or show credentials, she refused and said, “I don’t have to show you anything.” I am requesting the following: • An official investigation into the conduct of Ms. Gain. • An explanation for the lack of parking signage during construction. • Clarification on USPS policy regarding identification and uniform requirements for supervisors. • A formal apology for the discriminatory comment. Thank you for your attention. This matter concerns basic standards of respect, professionalism, and equal treatment. I trust USPS will address it appropriately.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Van Nuys?
The United States Postal Service is located at 15701 Sherman Way, Van Nuys, CA 91406.
What are the operating hours of this USPS location?
The USPS branch at 15701 Sherman Way is open Monday through Friday from 8:30 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and is closed on Sundays.
Can I apply for a passport at this Post Office location?
Yes, this USPS location accepts first-time passport applications and often takes passport photos, for which you should schedule an appointment online.
Do I need an appointment to get passport services at this USPS?
Yes, most passport services require an appointment scheduled through the USPS online scheduler, though limited walk-in hours may be available.
Can I get passport photos taken at this USPS branch and what is the cost?
Passport photos are available by appointment only at this location, and the current fee for a passport photo is $15.
Is it possible to reserve a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one online through the USPS website, then complete your setup in person.
What are the fees for a small PO Box at this location?
PO Box prices vary by location; you can check exact pricing for Van Nuys by visiting the USPS PO Box management website and entering the ZIP code 91406.
Can I access my PO Box in the lobby after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Contact this Post Office directly for specific access times.
What nearby places can I visit for food or banking after my postal errands?
Nearby, you can visit Angel's Tijuana Tacos or Taco Bell for Mexican food, and Priority One Credit Union for banking services, all within close proximity to the USPS location.
Is there another passport service office near this USPS branch?
Yes, the Van Nuys Mega Passport Office is nearby and offers passport and visa services, providing an alternative location if needed.
What service options are available nearby if I need party supplies or car wash services?
Real Tipsy offers party supply rentals and shopping, and BLISS Car Wash provides car washing services close to the USPS location at 15701 Sherman Way.