United States Postal Service

2.6
124 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2635 Napa St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2635 Napa St, Vallejo, CA
94590, United States

Hours

Reviews

2.6
124 reviews
5 stars
38
4 stars
6
3 stars
9
2 stars
7
1 star
64
  • BM
    Bob Morris
    Dec 22, 2025
    3.0
    It took three hours to take care of being a walk in for a new passport application. They took the passport photos and all the necessary documents. We got there an hour early to qualify for the first 4 walk in applications. Then we all wented to almost 10am for them to take the first application. Then we took our turn refilling the application in only black ink. A few other items to do and more photo copies and we were all done! The line wasn't fast. They were very helpful though. Now, they charge extra because I had keys in the envelope instead of just a letter or document. A dollar or so turned into $8.40. A couple of ounces had me spend too much for simplely sending two mailbox keys. Also, I couldn't arrange the appointment time for getting a passport. This wasn't their fault. They did try to help me but the timing was off.
  • MS
    Myles S
    Dec 18, 2025
    1.0
    Do not trust them with anything important
  • JS
    Jacqueline Sánchez
    Nov 5, 2025
    1.0
    Súper mal servicio la persona que está encargada de llevar nuestro correo no nos a dejado nada desde hace tres semanas , ya fuimos a quejarnos varias veces ya que no llegan papeles ni paquete y no hacen nada , solo dicen que no está la supervisora para poner una queja.
  • BB
    BlueBellジェレマイア
    Oct 11, 2025
    1.0
    They lose your mail and then tell you to “be patient” or that they are “investigating” but have no solutions and never admit fault. When you try to call, they do not answer. Whoever the supervisor is of this location, should be reprimanded for leading a facility in such a poor manner. The reviews say a lot about this location!
  • LS
    Lindsay Stanley
    Sep 9, 2025
    1.0
    The customer service people are unhelpful and extremely rude. I suppose it’s to be expected.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.