The UPS Store

4.5
282 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4155 in Vacaville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At Harbison Dr And Nut Tree Pkwy, Close To Target And Safeway.

Details

  • DeliveryNot available

Location

The UPS Store
2010-A Harbison Dr, Vacaville, CA
95687, United States

Hours

Reviews

4.5
265 reviews
5 stars
224
4 stars
5
3 stars
3
2 stars
4
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, although there were some reports of rude behavior from specific employees.

Efficiency

Many reviews highlighted the quick service and efficiency of the store, especially with self-service kiosks for returns.

Cleanliness

The store was noted for being clean and well-maintained, contributing to a positive customer experience.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about lost packages and inconsistent service.
  • YL
    yvette lopez
    3 days ago
    5.0
    Always available to help. Very friendly staff.
  • SJ
    Scott Johnson
    6 days ago
    1.0
    As Bob had stayed it down below... The young Asian lady has her earbud in her phone on and she's talking the whole time while trying to package my UPS overnight next morning package. That's not my only grief because she handled it fairly efficiently just zero interaction at all when I needed to ask her to make sure it was going to go out tonight and to create a sense of emergency that she needed to respond to me instead of talking on the phone. The other main issue I have is that I selected through a third party shipping company the UPS small overnight express box and I guess they don't have any shipping supplies here because I had to pay $4 for a box after spending $100 to get a small electronic part overnight... What happened to the days when you were going in there's the selection of a couple boxes you can choose from for free? Company branded stores don't even have boxes when you pay outrageous for the shipping.? I do enjoy the efficiency of the logistics systems underlying the shipping but just not the best of our experience in retail today. Bummer because I hate giving one star reviews I just am underwhelmed as I leave and sit in the parking lot riding this which I never do as well. I would be having a word with my employee who's constantly on their phone for more than one of your reviews.. I'm sure if I read through them they'll be more than that because to her it's just a part of her job. Talking to her friends on the phone. Entitlement I guess.
  • KE
    Katillac Enterprises
    6 days ago
    5.0
    What a great experience getting new passport photos with Sam. Super helpful and was able to make the process simple and fast!
  • GG
    Giovanni
    Dec 26, 2025
    5.0
    Been with this location for 10+ years. Good people and great location 👍👍👍
  • TL
    Toni Lehman
    Dec 19, 2025
    5.0
    At this UPS store the employees are professional and very helpful. The self service is the best, it makes it so much easier and quicker!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Vacaville offer?

The UPS Store in Vacaville provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing services.