United States Postal Service

2.6
202 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 333 E Arrow Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
333 E Arrow Hwy, Upland, CA
91785, United States

Hours

Reviews

2.6
202 reviews
5 stars
61
4 stars
14
3 stars
11
2 stars
10
1 star
106

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times and insufficient staffing, leading to frustration.

Customer Service

Mixed reviews on customer service; while some praised friendly staff, others experienced rudeness and lack of accountability.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing dissatisfaction over tracking and delivery accuracy.

Facility Conditions

The location is noted for its good parking and spaciousness, but issues with the layout and accessibility were mentioned.

Overall Experience

While some customers had positive experiences, many expressed significant frustration with service quality and reliability.
  • CC
    Chris Casanta
    Oct 13, 2025
    5.0
    Great location. Plenty of parking.
  • SC
    Seth Chapman
    Oct 1, 2025
    1.0
    Never enough staff. Always long lines.
  • KP
    Keli Patton
    Sep 24, 2025
    1.0
    On call work during Christmas time . wouldnt recommend .
  • LL
    Lance
    Sep 10, 2025
    5.0
    You can apply for a passport.
  • LL
    L
    Sep 5, 2025
    5.0
    some mail collector is an absolute G what a lifesaver

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.