Business Details
About
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.7
1,224 reviews
5 stars
1,102
4 stars
21
3 stars11
2 stars5
1 star
85
What are people saying?
AI-generated from recent customer reviews
Professionalism
Delivery teams were consistently described as friendly, courteous, and professional, with many customers highlighting their attention to detail and care during installations.
Communication
Customers appreciated the proactive communication regarding delivery times, including notifications before arrival and updates throughout the process.
Efficiency
Most reviews noted the quick and efficient service provided by the delivery teams, with many customers expressing satisfaction with the speed of installation and removal of old appliances.
Customer Service
RXO demonstrated a commitment to customer service, with instances of follow-up support and resolution of issues, leading to improved customer satisfaction.
Inconsistencies
Some customers reported issues with scheduling and delivery coordination, indicating a need for improvement in logistical management.
- PMPatty Medina3 days ago5.0RXO delivered my LG cooktop on time and the two guys who delivered it were really nice and professional. No issues: they called like 10 minutes before they showed up, removed the old cooktop, and installed the new unit. All of this in less than 30 minutes and no damage to the unit. Great job!
- HAHisham AbouelmagdJan 2, 20261.0Horrible customer service, I called to ask about receive shipment, the agent she was not polite and she refused to put to transfer my call for survey, she told me if you want survey you have to hangup the call then you will receive the survey!!and she put me on hold and I want have choice other than hangup after looooooooooong time on hold ,My call was 01/02/2026 at 6:06 am
- CBChris BeauchampDec 31, 20251.0I explicitly called RXO to request a "short truck" due to the steepness and twistiness of our roads. Of course when delivery day came, the driver called and said he could not deliver because the roads were too steep. So I had to reschedule. The 2nd time around, the delivery was completed. The crew was professional and perfectly installed the washer and dryer. The lead installer indicated that he was not permitted to switch the dryer door, which was frustrating.
- PHPaul HaymonDec 22, 20255.0RXO installed two items, a cooktop and an oven. They did a good job overall. They were able to figure out how to install the oven despite some issues with the size of the opening not accommodating the shape of the oven. However, they made one major error: they destroyed the registration sticker that came with the cooktop. Without that, it is nearly impossible to register the cooktop for the manufacturer warranty. I asked the installers about it and they said they couldn’t help me. They also did not clean up after themselves. If you have something installed by them, save yourself a headache and don’t let them throw away any paperwork or stickers that come with your appliance!! UPDATE: RXO reached out to me the day after I posted this review and provided me with the information I needed to register the cooktop. I’m pleased with their prompt help and desire to make things right, and have updated their review to 5 stars. I am glad there are still businesses that care about customer service!
- VCVivian ChinDec 10, 20253.0RXO delivered and installed my new Electrolux washer. The scheduling part was a nightmare. On the day of the scheduled delivery, I received multiple conflicting calls and messages about whether the delivery will happen that day, causing much frustration and confusion. And when I called the office to double check, the staff who answered my call told me he would call me back to confirm. He never did. While the delivery eventually did happen at the very end of the day, my whole day of schedule was shot. The delivery crew though, was very courteous and efficient, the least painful part of the whole process.
Frequently Asked Questions About RXO
What services does RXO offer in the logistics industry?
RXO is the largest provider of last mile logistics for heavy goods in North America, handling deliveries, assemblies, and installations.
What are the operating hours of RXO?
RXO operates from 8:00 AM to 5:00 PM, Monday through Saturday, and is closed on Sundays.
Where is RXO located?
RXO is located at 1600-1620 Atlantic St, Union City, CA 94587, USA.
How can I contact RXO for logistics inquiries?
You can contact RXO via phone at +1 800-883-4593 or email at lastmile@rxo.com.
What languages does RXO support?
RXO supports both English and Spanish languages for their customers.
What is last mile logistics as provided by RXO?
Last mile logistics refers to the delivery and installation of heavy goods directly to the customer’s location, a service RXO specializes in with technology and experience.
Can I learn more about RXO's last mile services online?
Yes, you can learn more about RXO's last mile services at https://last-mile.xpo.com/.
Are there nearby shipping centers to RXO that might help with package pick-up or drop-off?
Yes, nearby shipping centers include XPO Logistics, Inc. and a UPS Access Point location, convenient for package handling near RXO.
What other logistics or transportation services are located near RXO?
Nearby, you can find services such as Omni Logistics and Crossdocking & Delivery for additional freight and warehouse needs.
Are there any home-related stores near RXO that could complement RXO’s furniture and appliance delivery services?
Yes, nearby stores like Northwood Design Partners (furniture store) and Cambria Sales and Distribution Center Showroom (home goods) provide products that can be delivered and installed by RXO.