United States Postal Service

2.9
133 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 340 E 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
340 E 1st St, Tustin, CA
92781, United States

Hours

Reviews

2.9
133 reviews
5 stars
45
4 stars
16
3 stars
9
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently noted that the location is understaffed, leading to long wait times and frustration.

Customer Service

While some customers praised the helpfulness and friendliness of the staff, others reported poor service and unprofessional behavior from certain employees.

Package Handling

There were multiple complaints about lost packages and issues with mail delivery, causing significant dissatisfaction among customers.

Facility Hours

Customers expressed frustration with inconsistent hours and accessibility, particularly regarding the availability of drop boxes and service times.

Self-Service Options

The self-service kiosks were appreciated by some customers for their efficiency, although others preferred personal assistance.
  • JP
    Jila Movahed Shariat Panahi
    2 days ago
    5.0
    Easy cheap and quick
  • PP
    partlypaula
    Oct 28, 2025
    5.0
    Never have any problems here in the probably 7+ years I've been at this location. However, I also sell online and get a pre-pay label every time, so I just come here to drop off my packages. Long story short - yes, they're understaffed. I always only ever see three staff working in the front in this location. More than half of people's questions/problems here can be solved by reading the post office website for more information or googling. Closes at 5pm. Front desk area is only open I believe until 4pm, but I could be wrong. Worst times to come based on my experience is near lunchtime (12pm) and afternoon (3:45pm) on weekdays. I don't come on weekends because they're usually much busier. Staff have always been very helpful and courteous with me. Currently, the two drop off blue boxes you drive up to on the side of the post office are out of service because some lunatic keeps trying to steal mail from there, so only one remains and it's always locked.
  • TD
    Tod Degray
    Oct 25, 2025
    5.0
    Great friendly people who waste no time making people happy by keeping the line moving.
  • JJ
    Jacobian
    Oct 4, 2025
    1.0
    Went in to see if I could ship out wedding invitations with a small wooden magnet in them and a representative informed me that it would ship with 2 stamps. I printed, packed, and sealed 100+ invitations and came back the next week, only for them to tell me that it can’t be sent as a letter and is a parcel at $6 a piece. Hours wasted, $156 in stamps wasted, and my trust in this location ruined. USPS is the worst.
  • CS
    Connie Simms
    Oct 2, 2025
    3.0
    Long line, only one teller. Other one working passports.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.