United States Postal Service

2.9
134 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 340 E 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
340 E 1st St, Tustin, CA
92781, United States

Hours

Reviews

2.9
134 reviews
5 stars
46
4 stars
16
3 stars
9
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported long wait times and understaffing, with only a few employees available to assist during busy hours.

Customer Service

While some customers praised the helpfulness and friendliness of the staff, others experienced poor service and unprofessional behavior from certain employees.

Package Handling

Numerous complaints were made about lost packages and incorrect deliveries, leading to frustration among customers.

Facility Conditions

The post office was noted to be clean and well-maintained, but some customers mentioned the need for updates and improvements to the facility.
  • DC
    Derrick Celestine
    Nov 24, 2025
    5.0
    Thank you Simon!!!!
  • JP
    Jila Movahed Shariat Panahi
    Nov 22, 2025
    5.0
    Easy cheap and quick
  • PP
    partlypaula
    Oct 28, 2025
    5.0
    Never have any problems here in the probably 7+ years I've been at this location. However, I also sell online and get a pre-pay label every time, so I just come here to drop off my packages. Long story short - yes, they're understaffed. I always only ever see three staff working in the front in this location. More than half of people's questions/problems here can be solved by reading the post office website for more information or googling. Closes at 5pm. Front desk area is only open I believe until 4pm, but I could be wrong. Worst times to come based on my experience is near lunchtime (12pm) and afternoon (3:45pm) on weekdays. I don't come on weekends because they're usually much busier. Staff have always been very helpful and courteous with me. Currently, the two drop off blue boxes you drive up to on the side of the post office are out of service because some lunatic keeps trying to steal mail from there, so only one remains and it's always locked.
  • TD
    Tod Degray
    Oct 25, 2025
    5.0
    Great friendly people who waste no time making people happy by keeping the line moving.
  • JJ
    Jacobian
    Oct 4, 2025
    1.0
    Went in to see if I could ship out wedding invitations with a small wooden magnet in them and a representative informed me that it would ship with 2 stamps. I printed, packed, and sealed 100+ invitations and came back the next week, only for them to tell me that it can’t be sent as a letter and is a parcel at $6 a piece. Hours wasted, $156 in stamps wasted, and my trust in this location ruined. USPS is the worst.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.