The UPS Store

Reviews

• AA

  Andrew Au

  Apr 5, 2026
  5.0
  We have all of our packages delivered here because we don’t trust the post office. They’ve been great and also make it easy to return Amazon stuff
• CH

  Clare Henn-Haase

  Mar 10, 2026
  1.0
  Do not use this store. Packages do not arrive to the destination. Today I had a passport photo taken to be sent digitally. They not only did not follow through but lost my email and digital photo. The most incompetent employees I have ever experienced. The store should be closed!
• SG

  Stephen Gordon

  Mar 10, 2026
  5.0
  Th customer service is above and beyond. Paz and Benito provided 10/10 customer service and are awesome!
• CR

  Cody Richardson

  Mar 10, 2026
  1.0
  I went to this UPS store in Truckee to send a package and pick one up. The kid had headphones on and wasn’t listening or understanding what I was saying, so I decided not to send my package there. When I asked about a package that should have arrived on Friday, he kept saying he didn’t know and didn’t try to help or check anything. Very unprofessional and frustrating experience. I didn’t get his name, but he was wearing a black hoodie.
• RE

  Reef Eco

  Feb 28, 2026
  1.0
  Owner Amber DeBeer is likely the most unprofessional, unethical person I've experienced. I dropped off a package which she did not get on the truck (it was dropped off hours before the pickup deadline). It contained live animals and they died because of it. I'm out $250. She offered to submit a UPS claim, took lots of info and a statement from me, and after months of not responding to my update requests, I finally called UPS and they had no record of any claim being submitted. She took no responsibility for not getting the overnight package on the truck (saying that drop off packages they take no responsibility for at all - LOL!) Ignored emails, apparently lied about submitting the claim. I even spoke with UPS Store National who barely were able to get a response from her. Since UPS never took possession of the package (never got on truck) they said it was the UPS Store responsibility. Amber literally said that it is not their responsibility to get packages on the truck - the logic of which is absurd and shows they length she will go to deflect responsibility. This store and its owner is the very definition of unethical, dishonest behavior - and not caring about its customers. Run from this store - they don't care about you or your packages.

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