United States Postal Service

2.5
197 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 125 W 9th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 W 9th St, Tracy, CA
95376, United States

Hours

Reviews

2.5
197 reviews
5 stars
59
4 stars
13
3 stars
5
2 stars
6
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being polite and professional, others reported rude and unhelpful interactions.

Wait Times

Many customers expressed frustration with long wait times, often citing understaffing as a major issue.

Delivery Issues

Numerous complaints were made regarding lost or misdelivered packages, leading to dissatisfaction with the reliability of the postal service.

Cleanliness and Organization

Some reviews noted that the facility was clean and organized, while others mentioned it being unclean and chaotic.

Staff Performance

While some customers appreciated the hard work of the staff, others criticized them for being dismissive or unprofessional.
  • VV
    Vee
    Nov 6, 2025
    5.0
    I come here about once a week and the staff are amazing. They help me send overnight letters and packages. Some of the reviews must be old.
  • AM
    Anthony Mitchell
    Oct 10, 2025
    5.0
    I usually have a good experience here. The line gets long only because of the customer’s uncertainty of things.
  • DR
    Denny Rivera
    Sep 4, 2025
    5.0
    Customer service. Everyone was polite and professional.
  • VA
    Vijay A
    Aug 30, 2025
    5.0
    Not too much crowd. staff is very courteous , fast and efficient to tackle busy days too. My staff was Harpreet and she helped me with picking the best option available for international shipping.
  • GC
    Glen Conner
    Aug 25, 2025
    1.0
    No good we pay for your service can't answer the phone

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.