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United States Postal Service

2.5
(201 reviews)

Business Details

125 W 9th St, Tracy, CA
95376, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 125 W 9th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 W 9th St, Tracy, CA
95376, United States

Hours

Reviews

2.5
201 reviews
5 stars
59
4 stars
13
3 stars
7
2 stars
6
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers report friendly and helpful staff, many others describe rude and unprofessional behavior.

Long Wait Times

Numerous reviews mention long wait times, often due to understaffing, with customers frequently waiting 30 minutes or more.

Delivery Issues

Many customers report problems with lost or misdelivered packages, leading to frustration and dissatisfaction.

Staffing Concerns

Several reviews highlight that the location is often understaffed, contributing to slow service and long lines.

Mixed Experiences

While some customers have positive experiences, a significant number express dissatisfaction with the overall service quality.
  • FA
    Fazia Ali
    Jan 6, 2026
    1.0
    Poor customer service. The front desk employee was very rude. Another customer was confused and she spoke to him disrespectfully instead of helping. When I asked a question, she abruptly told me to use the kiosk and only enter part of the address, without explaining properly. It was close to closing time and she seemed rushed and dismissive, trying to push me away even though I needed assistance. I also needed help dropping off my package, but the drop-off box was locked. When I asked for help, she said she couldn’t assist because it was closing time. The doors were locked and she told me to use the window, but no help was provided there either. I ended up having to ask another customer for help just to mail my package. Very unprofessional and frustrating experience
  • MH
    Max Hakimi
    Dec 13, 2025
    1.0
    If I could, I'll give them a negative 5 stars. I will never ship or receive anything from USPS ever again, poor customer service always false information packages always late, no matter what time of year. Or it's lost
  • VV
    Vee
    Nov 6, 2025
    5.0
    I come here about once a week and the staff are amazing. They help me send overnight letters and packages. Some of the reviews must be old.
  • AM
    Anthony Mitchell
    Oct 10, 2025
    5.0
    I usually have a good experience here. The line gets long only because of the customer’s uncertainty of things.
  • MR
    Mary Robinson
    May 25, 2023
    1.0
    The postmaster that delivers at my residence is awful, terrible he puts the mail in other folks mailboxes he throws your packages at your door like he is angry, he put a very important package in the wrong box now it’s lost because the person who mailbox he put my package in they kept it so sad, something that was very important to me who knows he may have taken it himself lot of folks these days are very dishonest, but when you do wrong it comes back upon you, I contacted the post office (Postmaster) but they are not going to do anything about it they don’t care good customer service no longer exist these days so very sad. Please pray for our Nations!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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