United States Postal Service

2.5
199 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 125 W 9th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 W 9th St, Tracy, CA
95376, United States

Hours

Reviews

2.5
199 reviews
5 stars
59
4 stars
13
3 stars
5
2 stars
6
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers report friendly and helpful staff, many others describe rude and unprofessional behavior.

Wait Times

Long wait times are a common complaint, with many customers noting understaffing and slow service during busy hours.

Delivery Issues

Numerous reviews highlight problems with package delivery, including lost items and incorrect deliveries, leading to significant customer frustration.

Cleanliness and Organization

Several customers mention issues with cleanliness and organization at the location, contributing to a negative overall experience.
  • FA
    Fazia Ali
    6 days ago
    1.0
    Poor customer service. The front desk employee was very rude. Another customer was confused and she spoke to him disrespectfully instead of helping. When I asked a question, she abruptly told me to use the kiosk and only enter part of the address, without explaining properly. It was close to closing time and she seemed rushed and dismissive, trying to push me away even though I needed assistance. I also needed help dropping off my package, but the drop-off box was locked. When I asked for help, she said she couldn’t assist because it was closing time. The doors were locked and she told me to use the window, but no help was provided there either. I ended up having to ask another customer for help just to mail my package. Very unprofessional and frustrating experience
  • MH
    Max Hakimi
    Dec 13, 2025
    1.0
    If I could, I'll give them a negative 5 stars. I will never ship or receive anything from USPS ever again, poor customer service always false information packages always late, no matter what time of year. Or it's lost
  • VV
    Vee
    Nov 6, 2025
    5.0
    I come here about once a week and the staff are amazing. They help me send overnight letters and packages. Some of the reviews must be old.
  • AM
    Anthony Mitchell
    Oct 10, 2025
    5.0
    I usually have a good experience here. The line gets long only because of the customer’s uncertainty of things.
  • DR
    Denny Rivera
    Sep 4, 2025
    5.0
    Customer service. Everyone was polite and professional.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.