Staples

Reviews

• GV

  Grisel V

  Dec 27, 2025
  2.0
  I know is a tiresome job, Ian, but if you don’t like taking care of customers after the holidays season maybe you should find a different job instead the Amazon returns desk. Or maybe hint a smile or two at the customers in front of you that greet you cheerfully. Happy new year.
• PR

  Paula Rafala

  Dec 12, 2025
  5.0
  Ordered online for pick-up and it was ready quickly. Staff was prepared and courteous. Great shopping experience!
• RD

  Raj Dee

  Dec 10, 2025
  1.0
  I do not recommend this store. I came by to pick up an Amazon package. The first problem is that the line at the service desk was 5 people deep and no other employees came around to help out the worker at the counter. I would recommend the store focus on customer service first and foremost before other things like stocking. Help should have been reallocated to help out. When I finally made it to the counter the person at the counter told me she couldn't find my Amazon package. Amazon notified me the package arrived so my only thought was that the Staples employees misplaced the package. The store is so unorganized with packages lining the walls I was not surprised they lost it. It's a mess in there. The worker recommended I notify Amazon the package was not there and that they would send another. This might be great for the store and the worker to kick the can down the road, but for me it was not a great experience as I drove all the way to Staples and drove home empty handed to now have to do it all over again to get the replacement package arrives. No thanks. I'm going to send it somewhere else next time. The worker offered no apology whatsoever for the inconvenience. This store is poorly managed. Go somewhere else.
• RC

  rachel chamberlain

  Dec 8, 2025
  1.0
  Absolutely the worst Staples experience imaginable – avoid this location at all costs (1120 N Naglee Rd, Tracy, CA) This place is a complete disaster and easily the worst Staples on the planet. I was forced to come here because Amazon designated it as my ONLY UPS/Amazon return drop-off location in Tracy. Big mistake. The line for Amazon returns literally wrapped around the entire copy/print center and halfway down the ink aisle (easily 20+ people deep) with ONE employee painfully slow-processing returns. After waiting 25 minutes, that employee just walked away mid-transaction, disappeared into the back for 15 minutes, and never came back. No announcement, no coverage, nothing. People were yelling toward the stockroom with zero response. When someone finally showed up, they still refused to help. Multiple customers (myself included) watched employees actively ignore people waving packages and calling for help, pretending they didn’t hear or see anything while restocking shelves 10 feet away. One guy literally held his package in the air and said “Can someone help with an Amazon return?” and the employee looked him dead in the eye, then turned around and walked the other direction. This store clearly hates doing Amazon returns and has made it their mission to punish anyone who tries. If Amazon is your only option in Tracy, do yourself a favor and drive the extra 15–20 minutes to the Staples in Stockton or Manteca. Seriously, burn the gas; it’s worth it to keep your sanity. Management obviously doesn’t care, corporate obviously doesn’t care, and the employees act like customers are an inconvenience. Zero stars would be too generous. Never shopping here again for anything, ever.
• RG

  Rijo George

  Nov 30, 2025
  1.0
  Visited today for an Amazon return and had a very frustrating experience. The store was fully open and several staff members were present, but they refused to accept Amazon returns without giving any valid explanation. There was a board saying “management decided not to accept Amazon returns today,” which feels dishonest. If they don’t want to process returns, they should stop advertising the service and misleading customers. I’ve also noticed the overall service quality here declining recently. Poor management and poor customer service.

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