United States Postal Service

2.3
236 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2510 Monterey St! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
2510 Monterey St, Torrance, CA
90503, United States

Hours

Reviews

2.3
236 reviews
5 stars
55
4 stars
12
3 stars
10
2 stars
22
1 star
137

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, understaffing, and unhelpful staff, leading to frustration.

Package Handling

Numerous complaints about lost or misdelivered packages, with some customers alleging theft by postal workers.

Inaccurate Information

The website provided misleading information about services, particularly regarding passport applications and hours.

Customer Service

Mixed reviews on staff behavior; while some customers praised friendly service, many reported rudeness and unprofessionalism.

Facility Conditions

The post office faced closures and renovations, causing inconvenience and confusion for customers.
  • CW
    Charlie W
    Dec 29, 2025
    2.0
    Closed for renovations/repairs. P.O. Box lobby is open still and there is a door you can knock on for package pickup. Unfortunately they couldn’t find my package, which should be there, so they lose a few stars for that.
  • RJ
    R Jackson
    Dec 8, 2025
    1.0
    Website said it was open but just the PO Box area and for drop off letters. I needed stamps, the kiosk only prints single forever stamp/label that took forever to print 30. This place had never been customer friendly, but very typical. Next year I might just email my holiday cards...
  • AA
    Alison
    Oct 31, 2025
    1.0
    Closed!!!
  • RS
    Royce Sullivan
    Oct 20, 2025
    1.0
    Management was very unprofessional by coming out in the crowd of people telling everybody that two people film me had the right to be filming but we know you feel uncomfortable so we're going to call the police to have them removed very unprofessional and against the rules and regulations on poster seven posted in their post office. Which encouraged customers to start getting aggressive with the people filming so if any liabilities come to this it's your people's fault.
  • JU
    Julia U
    Oct 11, 2025
    1.0
    Can’t get any election related mail since the election last year including my ballot. It may not be the post office itself, but a postal worker or workers preventing me from getting them. Sending complaints does nothing. This is criminal.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.