United States Postal Service

2.9
215 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 30777 Rancho California Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
30777 Rancho California Rd, Temecula, CA
92591, United States

Hours

Reviews

2.9
215 reviews
5 stars
79
4 stars
20
3 stars
6
2 stars
11
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees going above and beyond to assist.

Long Wait Times

Numerous reviews highlighted consistently long lines and wait times, often due to insufficient staff during busy periods.

Package Issues

Several customers reported problems with lost or misdelivered packages, leading to frustration and dissatisfaction with the postal service.

Mixed Experiences

While some customers had positive experiences, others reported rude staff and poor service, indicating a lack of consistency in customer interactions.

Facility Management

Feedback indicated issues with the management of the facility, including closed services and unresponsive customer support.
  • MT
    Maria Torres
    Dec 17, 2025
    5.0
    Santas Marivel passport agent was fantastic it was our first time made it so easy highly recommend
  • LA
    Lisa Anderson
    Dec 2, 2025
    5.0
    Very nice clean building plenty of parking the area to move around in the flow of traffic pattern inside and outside the building. It’s very easy to manage and really it’s a quite beautiful building. The trees are lovely this time of year. It’s got that gorgeous orange and yellow. It’s really nice. It’s a great big Post Office. This is my first time here and I like it. It’s very nice.
  • MM
    Marilyn
    Dec 2, 2025
    5.0
    Today i was submitting my baby's passport application and Marivel attended me professionally and very patient. The best is that she is bilingual and the communication was so great! Thank you again Marivel, God bless you
  • MD
    M Dub
    Nov 24, 2025
    1.0
    Why is the mail and package pickup door service closed? How can you make people wait in the long line while people are doing all that business just to pick up their mail or a package? Ridiculous
  • SH
    Sean Hill
    Nov 20, 2025
    1.0
    Very important package lost. I was informed if they found it by a certain day, it would be returned. They can't find it now or deliver it, but they will immediately return to sender, a package they can't locate, if they find it past a certain date? Make it make sense.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.