The UPS Store

Reviews

• MM

  Moofficer

  Oct 25, 2025
  1.0
  "closed early due to an emergency" maybe if you hired more than one person to handle a shift then you wouldn't have these issues. Cheap shady business owners.
• DE

  Deborah Eaglin

  Oct 24, 2025
  5.0
  Robert is very knowledgeable and kind.
• LL

  L. L.

  Oct 1, 2025
  5.0
  I remember when this store was a mailbox etc. I seen the staff change over the years, but somehow they managed to have a solid team. This store is always busy but staff is friendly and helpful. I do my printing and amazon returns and it's right next to crave, my favorite coffee shop.
• BB

  Bharat

  Sep 29, 2025
  1.0
  This is a review for a specific UPS Store franchise location, which I found to be the absolute worst I have ever encountered in the entire USA. I strongly advise everyone to go anywhere else but here. This franchise is clearly run by greedy owners with a zero-tolerance, non-customer-centric view. While I understand that each UPS Store franchise is permitted to set its own policies, the policies implemented at this location are designed solely to trick customers and extract money at every possible turn. Based on my personal experience, here are the tactics they repeatedly use: * Forced Packaging Fees: They will often refuse a package, saying, "Sir, this is not packed well, I can't accept it," or "I need to tape it well," which results in an immediate, unwarranted $2 charge for tape or minor modifications. * Mandatory Purchase of Supplies: They frequently reject shipping materials you bring, claiming, "Sir, this is not a shipping-grade envelope; you need to purchase one," forcing you to buy their overpriced supplies. * Scanning/Printing Fees: They even try to monetize basic functions, stating, "Sir, I can't scan the code, I can print it for $2" change your scannera instead. These are not isolated incidents; they are standard operating procedure designed to nickel-and-dime every customer who walks through the door. This location actively finds ways to charge you every single time you visit. Avoid this franchise at all costs.
• MS

  Marissa Smith

  Sep 5, 2025
  5.0
  Was there recently to return some amazon packages I didn't need. I thought it would take a while because I had let my packages stack up, so I had a lot of returns, but the girl with short hair helped me get through everything really fast, and when I apologized for all the returns she told me no need to apologize since she gets a lot of returns every day. Really liked this location, definitely going back next time. The manager also seemed really nice, making sure everyone got what they came in for. Overall positive atmosphere, 10 out of 10 customer service, thank you.

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