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Visit your local Post Office™ at 5609 Yolanda Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
USPS :
Subject:
Urgent: Package Stuck at Los Angeles International Service Center Since August 29 - No Response from Yolanda Post Office
Message:
Dear USPS Customer Service,
I am writing to formally report a serious service issue concerning my international package from Ukraine.
Tracking Number: CV061827869UA
The parcel was shipped on August 21 and arrived at the Los Angeles International Service Center (USPS) on August 29. Since that date, there has been no movement or update whatsoever. The tracking continues to show "In Transit," with no further progress for over two months.
I have made multiple attempts to start a "Missing Mail Search," but the USPS website consistently freezes during the submission process, making it impossible to file the request.
Over the past three weeks, I personally visited the Yolanda Avenue Post Office several times to speak with the Postmaster Monica. She never came out -- always reported as "in a meeting" or "at lunch."
The supervisor, Maria, took all the details and stated the package was "at customs." However, I later received official confirmation from customs that they never received this package.
Since then, my follow-up visits have led nowhere. The supervisor is often "off," "in meetings," or "unavailable." The staff simply avoid communication and offer no assistance.
This has now been ongoing for over two months, and I am unable to file an investigation, obtain an update, or reach anyone who can help.
I kindly ask you to initiate a Missing Mail Search on my behalf and provide any possible update or escalation contact.
I also request a formal case number so that I can follow up properly.
Thank you for your attention to this matter.
I appreciate your time and professionalism and hope to receive a prompt response.
Sincerely,
Albert
Los Angeles, CA
SS
Shery Sherys
Oct 20, 2025
5.0
“I had a wonderful experience at this Post Office today. Lauran was incredibly kind, patient, and helpful—she went out of her way to make sure I understood everything and got exactly what I needed. Her professionalism and positive attitude made the whole process smooth and stress-free. I really felt like a valued customer, and the service I received was excellent and worth every minute. I highly recommend this location, especially if you get to be assisted by Lauran!”
NA
Nilufar Akramova
Oct 15, 2025
5.0
If I can do million stars - I’ll do for Laura🤍 I don't know how, but this beautiful woman understood that I was going through a difficult time in my life. She said - she proud of me. My mom didn’t say that in my 30 years.
Laura helped me quickly, explained everything and I feel amazing just because visited usps for 10 minute. I love the people who makes u feel u have a flowers inside ✨
GF
Gi For
Sep 19, 2025
5.0
one of the best post offices in the california state . I have lived in east coast for about 15 years and a couple years in los angeles . although the location is busy the emplyees are always welcoming nice polite and helping us . even if there is big line they work fast and even applogisze for wait . but they always are the best no matter what and smiling and do their best . i have been there so many many times always i am satisfied and i want to thank the employees . thank you
EZ
Ethelfina Zuniga
Aug 28, 2025
1.0
I called in and I was having issues with my package being returned to “insufficient address”. Makes no sense first off. The guy who picked up the call was really rude, didn’t care to help. He immediately said the supervisor will call me. He kept directing any of my questions to the phone call with the supervisor. And when I asked what hours Is the supervisor available ? He gives me 9-11am. I follow up to question him that the supervisor is off then? And he tells me oh no he’s only in this office during those hours. And again tells me the supervisor will call me. Overall not helpful, and was rushing to get me off the phone and redirecting me to the supervisor with every question I had.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 5609 Yolanda Ave?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment to use passport services at this Post Office?
Yes, most passport services require scheduling an appointment online. Limited walk-in hours may be available at select locations.
What are the operating hours of this United States Postal Service location?
Monday to Friday, 9:00 AM to 5:00 PM; Saturday, 9:00 AM to 4:30 PM; Closed on Sundays.
How can I rent a PO Box at this Post Office?
You can search, reserve, and apply for PO Boxes online or in person. Bring two forms of ID if applying at the Post Office.
Is 24/7 access to PO Boxes available at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this local Post Office for exact times.
What nearby businesses can I visit around the United States Postal Service on Yolanda Ave?
Nearby you can find Vision Associates Inc. (construction services), Ancash Beauty salon, and Yogen Früz for frozen yogurt and smoothies, which you might visit before or after your postal errands.
Are there nearby insurance agencies I can contact near the USPS location?
Yes, several insurance agencies are nearby, including Protection Insurance Services LLC, Nationwide Mutual Insurance Company, and Triad Insurance Group, useful for your insurance needs.
If I need health or wellness services near the Post Office, where can I go?
You can visit Sharp Hearing Care Professionals for audiology services, Helen Skin Care spa for wellness, or The Massage Place for massages near the Post Office.
How can I find the United States Postal Service online or on social media?
You can visit their website at https://www.usps.com/postoffice or follow them on Facebook (USPS), Instagram (@uspostalservice), and Twitter (@USPS) for updates.