United States Postal Service

2.4
163 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 13700 Foothill Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13700 Foothill Blvd, Sylmar, CA
91342, United States

Hours

Reviews

2.4
163 reviews
5 stars
42
4 stars
12
3 stars
7
2 stars
8
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported frequent problems with mail delivery, including lost packages, incorrect deliveries, and delays.

Staff Efficiency

Customers noted slow service and long wait times, often due to insufficient staffing during busy periods.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service.
  • DG
    David George
    Dec 5, 2025
    2.0
    the usps has left the room
  • HR
    hector roman
    Dec 3, 2025
    1.0
    Lazy. Unprofessional. Ignorant. They don't attempt to drop off with signature. Came twice and package can't be found. These workers all suck.
  • HH
    Hannah
    Dec 1, 2025
    3.0
    I have been trying to get ahold of a representative for over 30 minutes, but it keeps hanging up on me over and over and over again. *EDIT*— once I did finally get ahold of them they were absolutely fantastic and held a package for me that was going to return to sender becasue I had put the wrong address but they set it aside and had it ready for me to pick up!
  • KK
    Kathleen
    Oct 22, 2025
    1.0
    Customer service is horrible the drivers are horrible they don't deliver your mail the person who answers the phone is a horrible woman they yelled at me because I wanted my mail they haven't delivered in three days they told me they'll deliver it when they feel like it These people need to be retrained they are flat out rude they don't work they recon the back eating ck and laughing while a line was being formed
  • TT
    TheLoanFella
    Oct 1, 2025
    1.0
    Unprofessional and un helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.