United States Postal Service

2.4
159 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 13700 Foothill Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13700 Foothill Blvd, Sylmar, CA
91342, United States

Hours

Reviews

2.4
159 reviews
5 stars
42
4 stars
12
3 stars
6
2 stars
7
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported frequent problems with mail delivery, including lost packages, incorrect deliveries, and delays.

Staff Attitude

Several reviews mentioned a negative attitude from staff members, contributing to a frustrating customer experience.

Long Wait Times

Customers frequently complained about long lines and slow service at the post office.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members and efficient service.
  • KK
    Kathleen
    Oct 22, 2025
    1.0
    Customer service is horrible the drivers are horrible they don't deliver your mail the person who answers the phone is a horrible woman they yelled at me because I wanted my mail they haven't delivered in three days they told me they'll deliver it when they feel like it These people need to be retrained they are flat out rude they don't work they recon the back eating ck and laughing while a line was being formed
  • TT
    TheLoanFella
    Oct 1, 2025
    1.0
    Unprofessional and un helpful.
  • CL
    Carmen 144,000 L
    Sep 4, 2025
    1.0
    Rude cashier 18 she agrees a lot not good customer service 😒 doesn't know she doing made mistake with money order
  • LP
    La princesa Milly Con su Papi
    May 30, 2025
    5.0
    This is the schedule. Este es el horario
  • JC
    Joe Castillo
    May 27, 2025
    1.0
    Their service is extremely difficult and poorly manage. My package had to travel all the way to Los Angeles before it was finally delivered to my PO Box. The envelope was in Santa Clarita, went to LA and back to Sylmar. What’s the point of paying for services that they don’t guarantee! Always late, missing or wrong mail. No accountability. D.O.G.E please investigate!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.