Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 209 E Java Dr! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
Hours
Reviews
2.8
239 reviews
5 stars
88
4 stars
21
3 stars
9
2 stars
7
1 star
114
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customer experiences with staff are mixed, with some praising friendly and helpful service while others report rudeness and unprofessional behavior.
Service Efficiency
Long wait times and inefficient service are common complaints, with customers often frustrated by delays and poor management of appointments.
Facility Conditions
The location is noted for being clean and well-maintained, but parking is frequently criticized as inadequate.
Customer Support
There are significant concerns regarding the handling of issues like lost mail and package misdeliveries, with some customers feeling their concerns were not taken seriously.
Appointment Management
Customers express frustration over the management of appointments, particularly for passport services, with reports of appointments not being honored or poorly organized.
- HSHarwinder SinghNov 5, 20255.0I visit here regarding my parcel that was returned to me because of some reason. They help me a lot to resend it especially by Supervisor Preet nice person . Thanks to him and all staff I appreciate it.
- TITruth IntegrityOct 20, 20251.0Dear USPS Customer Service, I am writing to formally request support and a refund regarding a package I mailed from the Mountain View Post Office on October 16th, addressed to Houston, TX. I used the self-service kiosk, and the receipt indicated that the package would be delivered to the recipient’s home by October 19th. Unfortunately, the package was not delivered to the recipient’s home as promised. Instead, it was delivered to a kiosk location, which caused a significant inconvenience. The recipient is a senior citizen who relied on these supplies urgently and had to make special transportation arrangements to retrieve the package. When I contacted the Sunnyvale Post Office to request a refund for the delayed and misdelivered shipment, the manager refused to cooperate. He declined to provide the correct spelling of his name (which I believe may be Preete G.) and spoke in an unprofessional and dismissive tone. My issue was never properly addressed, and I did not receive the assistance I needed. This experience was both disappointing and unacceptable. As a paying customer, I expect professionalism and accountability. I respectfully request that USPS review this matter, issue a refund for the service that was not fulfilled, and take appropriate action regarding the manager’s conduct to prevent similar experiences for other customers. Thank you for your time and attention to this matter. I look forward to a prompt response.
- GTGideon TongSep 22, 20254.0Never had an issue here. I can see how the workers are sometimes rude but I think it's just a communication style.
- KSKarrie ShivelySep 17, 20255.0The E Java Dr USPS is nearest to my home, so since I work from home now, I've had to use this office A LOT since the pandemic started. I am there on average, once every week or so. If I need to go, it's always for a certified mail so I have to stand in the line. Yes, as others have said, there is sometimes/often a line. Sometimes, I have to wait to be helped. But, the wait is only because the staff (with a specific callout to Wendy and Arlene) actually CARE about the people they are helping. They want to make sure a customer (a) has all of their options, (b) can understand what is being said, and (c) gets the help they need to complete their mailing. I'm willing to wait for that because one day in the future *I* could be the one needing to know all of my options, trying to figure out how to complete a form I've not needed before... I would hope that people waiting in line behind me would recognize that I have also waited and I deserve to get actual help, not just 'pushed through' because there was a line. And, yes, the parking is sometimes sub-optimal. They do leave the gate open for additional parking, and I've never had any issues with parking 'past the gate'. I would love if they could pay for some of the open parking spots in the unused building next to the main parking area... maybe some day they'll hear that request. But, even with the parking and the line wait time, I still give this location a 5-star review because of the people, and because I feel safe, seen, and understood in this office. The facility is clean and well-maintained; the people are helpful and friendly, and, if it matters to you, it's at a VTA stop so it's green-commute friendly.
- JSJasraj SinghAug 26, 20255.0Passport appointment was smooth and quick when our turn was called because we came prepared with all the documents and photo. The person before us however was completely unprepared and took longer than us because they needed to take a photo, make photocopies of documents, and write the check when all of that could’ve been done beforehand.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 209 E Java Dr?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and access other postal services.
Can I apply for a first-time U.S. passport application here?
Yes, this location accepts first-time passport applications and can take your passport photo by appointment. You should complete and print your passport application form before visiting.
Do I need an appointment for passport services?
Most passport services require scheduling an appointment through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours for this USPS location?
Monday through Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I get or reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online at the USPS website, then complete the setup in person by bringing two valid IDs and your application.
Are the PO Boxes accessible after regular hours at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access times may vary; it's best to check with this specific location.
Where can I find nearby dining options after visiting the Post Office?
You can visit nearby restaurants such as Garam Masala, an Indian restaurant, Senzala, a Brazilian restaurant, or Robee's Falafel for a quick meal.
Are there other postal services near this USPS location?
Yes, nearby postal facilities include the Sunnyvale Post Office 209 and the US Post Office - Sunnyvale Main Office for additional mail services.
What nearby businesses could I visit for technology or IT needs?
Nearby you will find Linuxcertified, a computer store and IT company, as well as Ruckus Wireless and ON Semiconductor for corporate and technology services.
How can nearby businesses help me plan my day around visiting the Post Office?
You can plan a visit to Borregas, a local landmark and amusement park, or grab a meal at Garam Masala before or after your postal errands for convenience and enjoyment.