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The UPS Store

2.8
(169 reviews)

Business Details

1030 E El Camino Real, Sunnyvale, CA
94087, United States
(408) 245-1600

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0180 in Sunnyvale offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Wolfe & Lawrence, On The Corner Of Henderson.

Details

  • DeliveryNot available

Location

The UPS Store
1030 E El Camino Real, Sunnyvale, CA
94087, United States

Hours

Reviews

2.8
169 reviews
5 stars
65
4 stars
9
3 stars
4
2 stars
7
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about aggressive behavior and lack of assistance.

Pricing Issues

Numerous reviews mentioned high fees for basic services like tape and printing, leading to perceptions of being overcharged.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others consistently reported negative experiences, indicating a lack of service consistency.

Store Operations

Customers expressed frustration over the store's limited hours and policies, particularly regarding tape and packaging requirements.
  • PD
    Parag Dhanuka
    Jan 27, 2026
    5.0
    This store is excellent! We always got prompt service but what really stood out is my wife left her wallet and they called and returned it back (something rare)
  • TY
    Tian Yin
    Jan 14, 2026
    5.0
    I had an urgent package to ship and arrived around 8:25am, just before the 8:30am opening time. Kate was incredibly kind and gracious - she let me in early and helped me process my package. I truly didn’t mean to make her start her shift early, but she was so welcoming and helpful. Her kindness and excellent customer service really made my day and took a lot of stress off my shoulders.
  • ZT
    Zoe Tentoglou
    Dec 29, 2025
    1.0
    I am in the process of moving and had some boxes to ship, My boyfriend has a business so we use a third-party to buy the labels. He pays over $250,000 a year to ship through UPS as a partner. All I needed to do was use their scale. I paid a fee to have them print the labels. Not really any extra work for them and it’s their job?? When I came in, The owner of this store got very aggressive and told me he wouldn’t be helping me next time. He raised his voice and was very mean. For a business owner to speak to a customer like this blows my mind. Maybe he got up on the wrong side of the bed in the morning, but that is still not an excuse.
  • C
    Cody -
    Nov 5, 2025
    1.0
    Scam. Did an amazon return. Amazon covers the shipping & packaging costs. Person at the desk wouldn't let me ship unless I paid for it as well. They're literally scamming you. Amazon pays them for this. They just want more money. Go to a different location. Don't get scammed
  • JH
    Jim Hurley
    Oct 9, 2018
    5.0
    A long time ago this was a Mailboxes, Etc outlet and I have been using their services since then. I have used them for shipping, packing, notary and supplies. My friend who lives overseas uses them as a post box and comes by every year to pickup mail. I have been very satisfied with the service throughout the decades.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #0180 in Sunnyvale offer?

The UPS Store #0180 offers expert packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #0180 located?

It is located at 1030 E El Camino Real, Sunnyvale, CA 94087, at the corner of Henderson between Wolfe and Lawrence.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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