Brand Certified
The UPS Store
3.8(172 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
1669 Hollenbeck Ave, Sunnyvale, CA
94087, United States
Certified by The UPS Store • Mar 01, 2026
(408) 733-7112
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/ca/sunnyvale/1669-hollenbeck-ave
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6977 in Sunnyvale offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shoppes At Homestead - Homestead And Hollenbeck Interesection.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- Wheelchair accessible entranceAvailable
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.8
172 reviews
5 stars
112
4 stars
4
3 stars
5
2 stars
5
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praise the friendly and helpful service, others report rude and unprofessional behavior.
Kiosk Experience
Many customers appreciate the convenience of the return kiosks, but some express frustration over staff not adequately guiding them on how to use them.
Pricing Issues
Several reviews mention dissatisfaction with additional charges for tape and printing services, leading to perceptions of forced purchases.
Management
George, the manager, receives high praise for his customer service, but there are complaints about inconsistency in staff behavior and management policies.
- PLP LabsFeb 18, 20265.0Friendly staff, easy returns with the kiosk stations. Smooth transaction.
- MMMatcha MFeb 18, 20265.0Best location, friendly knowledgeable staff. I mainly come here for the return kiosk. Makes everything so smooth and fast. P.s. learn how to use the kiosk, makes your life easier. I see a lot people fail at this.
- FLFrank LaydenFeb 16, 20265.0Fast, friendly and good service. George had my passport pictures ready in 10 minutes. Nice job.
- SSShanelleJan 25, 20265.0George was extremely helpful and kind. I appreciate the genuine customer service.
- KCKatelyn CheneryDec 29, 20251.0I want to share my recent Amazon return experience at this UPS store, which was highly unsatisfactory due to what felt like forced purchasing. I brought my return item in a sealed medium-sized box. After scanning the Amazon QR code, the staff member told me I needed to seal the box. I asked if I could use their packing tape, but the staff refused, stating my box was "too big," and directed me to purchase tape from the store for $9.99. I found this unreasonable and had to leave the store to buy the exact same roll of tape for only $5.49. After sealing the box and waiting in line (behind three customers), eventually when it was my turn, another staff member informed me that I could have used the self-service kiosk for drop-off since I had a QR code, which causes me unnecessary long wait time in line. The purpose of a carrier store is to facilitate shipping, not to create obstacles and push overpriced accessories. This experience showed a complete lack of customer care.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #6977 in Sunnyvale offer?
The UPS Store #6977 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the regular business hours for The UPS Store in Sunnyvale?
The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM, though hours may vary on holidays.
Does The UPS Store provide mailbox rental services?
Yes, they offer mailbox rental services for mail and packages.
What payment options are accepted at The UPS Store in Sunnyvale?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I print and ship documents at The UPS Store?
Yes, The UPS Store provides expert printing, professional printing, and shipping services.
Are there any nearby restaurants where I can eat before or after visiting The UPS Store?
Yes, nearby restaurants include Super Burrito, Tandoori Pizza, Round Table Pizza, Wingstop, Poke-Nomics, Szechuan Garden, Noodle Plus Mongolian BBQ, and Bento Express.
What local businesses are near The UPS Store for additional services?
Nearby businesses include Vast Edge Cloud (IT and web design), Renuly (roofing), Shred Nations (shredding services), and the UPS Access Point location for package handling.
Are there fitness or recreational facilities close to The UPS Store?
Yes, TG Taekwondo (martial arts club) and Crunch Fitness gyms are nearby for sports and fitness activities.
How can nearby places like CVS Pharmacy and Shell gas station enhance my visit to The UPS Store?
After handling your shipping or printing needs, you can conveniently pick up essentials at CVS Pharmacy or refuel at the nearby Shell gas station.
Brand Certified Facts from The UPS Store
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