The UPS Store

3.7
165 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6977 in Sunnyvale offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shoppes At Homestead - Homestead And Hollenbeck Interesection.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1669 Hollenbeck Ave, Sunnyvale, CA
94087, United States

Hours

Reviews

3.7
165 reviews
5 stars
104
4 stars
4
3 stars
5
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while others praised friendly and efficient service.

Staff Attitude

Numerous reviews highlight a negative attitude from staff, including rudeness and dismissive behavior, particularly during busy times.

Service Efficiency

Customers experienced long wait times and inefficient service, with some noting that the staff seemed overwhelmed and unhelpful during peak hours.

Positive Experiences

Despite the negative feedback, several customers reported positive experiences, particularly with specific staff members like George, who provided exceptional service.

Store Management

There are complaints about management's handling of customer interactions and policies, leading to confusion and dissatisfaction among customers.
  • ZS
    Zach Smith
    6 days ago
    1.0
    Wanted me to pay 7 $ for tape
  • MT
    Marcus “Tiberius”
    Nov 12, 2025
    5.0
    George, the manager at the UPS store I went to was amazing. He was very friendly and helpful and was able to help me package my huge item which I really needed. Couldn't ask for better employee at UPS five stars!
  • SG
    Suzanna Gershin
    Nov 1, 2025
    5.0
    Always polite always helping always being respectful and nice
  • PK
    Pourush Kalra
    Oct 30, 2025
    5.0
    The employees here were very nice Hai Le was very patient and welcoming
  • SC
    Shanti Chava
    Oct 20, 2025
    2.0
    I had a package for drop off. I didn’t realize you scan at the kiosk and it automatically prints a tracking label. So when I told the people working there I didn’t scan it, they straight up laughed in my face extremely rudely. In front of the other customers, both people working there just laughed at me like a joke. Very very rude and unprofessional customer service and very unacceptable. Customers should not be treated this way. I will not be returning. This is not appropriate customer treatment.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6977 in Sunnyvale offer?

The UPS Store #6977 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.