Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6977 in Sunnyvale offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shoppes At Homestead - Homestead And Hollenbeck Interesection.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.7
165 reviews
5 stars
104
4 stars
4
3 stars
5
2 stars
5
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while others praised friendly and efficient service.
Staff Attitude
Numerous reviews highlight a negative attitude from staff, including rudeness and dismissive behavior, particularly during busy times.
Service Efficiency
Customers experienced long wait times and inefficient service, with some noting that the staff seemed overwhelmed and unhelpful during peak hours.
Positive Experiences
Despite the negative feedback, several customers reported positive experiences, particularly with specific staff members like George, who provided exceptional service.
Store Management
There are complaints about management's handling of customer interactions and policies, leading to confusion and dissatisfaction among customers.
- ZSZach Smith6 days ago1.0Wanted me to pay 7 $ for tape
- MTMarcus “Tiberius”Nov 12, 20255.0George, the manager at the UPS store I went to was amazing. He was very friendly and helpful and was able to help me package my huge item which I really needed. Couldn't ask for better employee at UPS five stars!
- SGSuzanna GershinNov 1, 20255.0Always polite always helping always being respectful and nice
- PKPourush KalraOct 30, 20255.0The employees here were very nice Hai Le was very patient and welcoming
- SCShanti ChavaOct 20, 20252.0I had a package for drop off. I didn’t realize you scan at the kiosk and it automatically prints a tracking label. So when I told the people working there I didn’t scan it, they straight up laughed in my face extremely rudely. In front of the other customers, both people working there just laughed at me like a joke. Very very rude and unprofessional customer service and very unacceptable. Customers should not be treated this way. I will not be returning. This is not appropriate customer treatment.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #6977 in Sunnyvale offer?
The UPS Store #6977 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the regular business hours for The UPS Store in Sunnyvale?
The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM, though hours may vary on holidays.
Does The UPS Store provide mailbox rental services?
Yes, they offer mailbox rental services for mail and packages.
What payment options are accepted at The UPS Store in Sunnyvale?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I print and ship documents at The UPS Store?
Yes, The UPS Store provides expert printing, professional printing, and shipping services.
Are there any nearby restaurants where I can eat before or after visiting The UPS Store?
Yes, nearby restaurants include Super Burrito, Tandoori Pizza, Round Table Pizza, Wingstop, Poke-Nomics, Szechuan Garden, Noodle Plus Mongolian BBQ, and Bento Express.
What local businesses are near The UPS Store for additional services?
Nearby businesses include Vast Edge Cloud (IT and web design), Renuly (roofing), Shred Nations (shredding services), and the UPS Access Point location for package handling.
Are there fitness or recreational facilities close to The UPS Store?
Yes, TG Taekwondo (martial arts club) and Crunch Fitness gyms are nearby for sports and fitness activities.
How can nearby places like CVS Pharmacy and Shell gas station enhance my visit to The UPS Store?
After handling your shipping or printing needs, you can conveniently pick up essentials at CVS Pharmacy or refuel at the nearby Shell gas station.