Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Sunnyvale in Sunnyvale offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.1
172 reviews
5 stars
67
4 stars
26
3 stars
7
2 stars
4
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times for both drop-offs and pickups.
Staff Behavior
Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.
Operational Issues
Customers experienced problems with the business not opening on time and inadequate staffing, leading to frustration.
Customer Support
While some customers had positive interactions with specific staff members, overall customer service was criticized for being unhelpful and dismissive.
Delivery Reliability
Numerous complaints were made about delivery failures and poor communication regarding package status.
- RRRW4 days ago1.0The front desk staff at DHL were shockingly rude and completely lacking in basic courtesy. I felt utterly disrespected and frustrated by their attitude—it was honestly one of the worst customer service experiences I’ve ever had. This kind of behavior is absolutely unacceptable for any company, let alone an international brand. Avoid if you value being treated with respect.
- ARAlexandra RodriguezOct 10, 20251.0Does not open on time.
- IMIgor MarkovAug 18, 20251.0Someone sent me a package from Europe, but DHL failed to deliver twice, while I was at home (the address was correct). They texted me with questions but my response bounced - their phone could not receive texts somehow. I called, but after 5 mintes of music playing, they dropped the call. Their emails had "click on image", but the image/link was broken. This is grotesquely bad. I don't even see how to ask for money back. Stay away.
- EEEvgenyNov 16, 20201.0Waiting in the line almost an hour, and don't know how much left. Only one man accepting shipments. Line moves very slowly. Each person takes about 10 minutes. It getting cold outside.
Frequently Asked Questions About DHL Express Service Point
What services does DHL Express Service Point in Sunnyvale offer?
They offer international shipping, next day shipping and delivery for personal and business needs, including shipping luggage, passports, or packages of any size across the U.S. and internationally.
What are the operating hours of the DHL Express Service Point in Sunnyvale?
It is open Monday to Friday from 10:00 AM to 8:00 PM and closed on Saturdays and Sundays.
Where is the DHL Express Service Point located?
It is located at 1105 Kern Ave, Sunnyvale, CA 94085, United States.
Does the DHL Express Service Point in Sunnyvale provide delivery services?
Yes, delivery is one of the services they offer.
What payment options are accepted at the DHL Express Service Point in Sunnyvale?
They accept American Express, Apple Pay, Check, Discover, MasterCard, and Visa.
Is the DHL Express Service Point in Sunnyvale wheelchair accessible?
Yes, the location has a wheelchair accessible entrance.
How can I access the DHL app for mobile shipping services?
The DHL mobile app is available on Android via the Google Play Store and on iOS via the Apple App Store.
What nearby spots can I visit before or after shipping at DHL Express Service Point?
You can visit Cowboy Coffee, a nearby coffee shop and cafe, or explore Omescape, an escape room and amusement park nearby to enjoy some fun and relaxation around your shipping trip.
Are there any nearby public storage facilities near DHL Express Service Point?
Yes, there are two Public Storage self-storage and storage facilities located close by for your storage needs.
How can nearby transit and community services help customers visiting the DHL Express Service Point?
Sunnyvale Community Services provides social and food bank services nearby, and the Sunnyvale Rotary offers community support. These places can be helpful resources for customers visiting the DHL location, especially if they need local assistance or community information.