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The UPS Store #5626 in Sun Valley offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Laurel Cyn Blvd & Roscoe Blvd.
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.
Efficiency
Many customers appreciate the quick service and efficiency of the staff, although there are reports of delays and issues with package handling.
Pricing Issues
Several reviews mention dissatisfaction with pricing, including unexpected charges for services and materials.
Staff Performance
Certain employees, particularly Claudia and Gio, receive high praise for their exceptional service, while others are noted for poor attitudes and lack of assistance.
Store Conditions
The store is generally described as clean and well-organized, but there are complaints about the parking situation and inconsistent hours.
CB
Carey Berger
Oct 27, 2025
2.0
Short line but terrible service
JR
Joe Raymundo
Oct 25, 2025
1.0
Terrible service all around. They cant even follow the instructions for their delivery, no phone call attempts upon delivery and now theyre dropping off a package that’s supposed to be the “next business day”. Welp safe to say my package may be “lost in transit” as they cant even track the package.
TS
Tehreem Sheikh
Oct 17, 2025
5.0
I had such a great experience at this UPS Store! The staff is always friendly and efficient, and they make every visit super easy. I especially want to mention Claudia — she was incredibly helpful, patient, and went above and beyond to make sure my package was packed and shipped perfectly. It’s rare to find customer service this good these days. Highly recommend this location for anyone needing reliable shipping, printing, or mailbox services!
JV
Jeho Velasquez
Oct 3, 2025
1.0
The worst service from the guy with glasses. He didn’t even say “good afternoon” or “thank you” even though we were nice to him. We don’t recommend this location.
RP
Rael Phillips
Sep 26, 2025
5.0
The two women working the afternoon this thursday were extremely helpful and kind. Thanks so much to both of them!!